Loro Piana Client Advisor
- Location
- GenevaGenevaSwitzerland
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 26, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
Loro Piana Client Advisor position in Geneva, Switzerland. Join our luxury boutique and deliver personalized service while building client relationships and achieving sales targets.
Role & Responsibilities
- Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business
- Utilize client information and purchasing history to tailor recommendations and enhance the shopping experience
- Proactively engage with clients through various communication channels, including in-store visits, phone calls, and digital platforms
- Maintain comprehensive knowledge of the store's product offerings, retail environment, and competitive landscape
- Provide expert assistance and guidance to clients during their shopping experience
- Actively contribute to business objectives by achieving sales targets and store KPIs
- Regularly input and update customer information in the CRM system to track interactions, preferences, and purchase history
- Deliver exceptional client experience by creating memorable interactions and brand storytelling
- Communicate the Maison's heritage and savoir-faire with empathy and passion, following the brand's selling ceremony
- Ensure aftercare service standards and resolve client issues elegantly
- Collaborate with fellow Client Advisors and store management to share insights and best practices
- Maintain a well-organized, visually appealing store environment that attracts and retains clients
- Embody LVMH culture and serve as an ambassador of brand values
- Apply all compliance regulations and guidelines regarding client data management and store operations
Qualifications
- Minimum 3 years of relevant work experience as a Client Advisor in a luxury boutique
- Fluent English and French, both spoken and written
- Strong alignment with Loro Piana brand identity and aesthetic values
- Excellent interpersonal, teamworking, and problem-solving skills
- Detail-oriented with a passion for luxury fashion and leather goods
- Proficiency with CRM systems and digital platforms for client engagement
Skills
Experience
Minimum 3 years of relevant work experience as a Client Advisor in a luxury boutique environment, with demonstrated success in building client relationships, achieving sales targets, and delivering exceptional customer service in an upscale retail setting.
Education
Not specified
Workplace
The successful candidate will be located in Geneva, Geneva, Switzerland.
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Associate», «Luxury Retail Specialist», «Style Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.