Loro Piana Client Advisor
About Loro Piana
Loro Piana is an Italian luxury maison renowned for exceptional textiles, ready-to-wear and accessories, and is part of the LVMH group. The brand is recognized for uncompromising craftsmanship, rare natural fibres and an emphasis on timeless elegance, offering employees the opportunity to work within a high-touch, heritage-driven luxury environment.
Loro Piana seeks a Client Advisor in Costa Mesa, CA — full-time on-site role delivering luxury client service. $25–$28/hr.
Role & Responsibilities
- Consistently exceed individual sales targets while contributing to team revenue objectives and upholding Loro Piana service standards.
- Develop and apply in-depth product knowledge to consult clients and drive conversion.
- Build and maintain long-term client relationships through personalised follow-up and after-sales support (clienteling).
- Capture, maintain and leverage client data to personalise future interactions and sales opportunities.
- Provide proactive, high-touch client engagement on the sales floor to promote product ranges and curate buying experiences.
- Collaborate with store colleagues and leadership to execute action plans that improve sales performance and operational efficiency.
- Ensure store presentation and displays meet visual merchandising guidelines and brand standards.
- Support inventory management and basic sales operations to maintain accuracy and availability.
Qualifications
- Minimum 3 years of sales or sales-support experience; luxury retail experience strongly preferred.
- Proficiency in Microsoft Office and SAP; comfortable with digital sales and CRM tools.
- Excellent client-facing communication, attention to detail and a service-oriented mindset.
- Demonstrated ability to build and sustain client relationships and meet sales targets.
- Physical ability to lift and move up to 40 pounds as required by store operations.
Skills
Experience
Minimum three years in sales or sales-support roles, with demonstrable achievement in meeting or exceeding sales targets; prior experience in luxury retail preferred.
Education
High school diploma or equivalent; vocational training or coursework in retail, fashion, or customer service is preferred.
Workplace
The role is situated in Costa Mesa, California, USA — conveniently close to Los Angeles.
Compensation
The base compensation for this position ranges from USD 25 to USD 28 per hour.
Benefits
Medical, dental and vision coverage; fertility support; adoption and surrogacy reimbursement; tuition reimbursement; 401(k) match; Headspace mental health support; generous employee product discount and exclusive LVMH discounts; other tailored perks.
Culture
Loro Piana cultivates a meticulous, client-centric culture rooted in craftsmanship and discretion. Employees operate within a collegial, detail-oriented environment that values heritage, product excellence and personalised service, with access to the broader resources of the LVMH group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Associate», «Personal Sales Consultant», «Boutique Sales Associate», «Retail Client Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.