Loro Piana Client Advisor
About Loro Piana
Loro Piana is an Italian luxury house renowned for its consummate expertise in high-end textiles and ready-to-wear made from ultra-premium fibres such as vicuña and fine merino. Rooted in artisanal millwork and vertical manufacturing, the brand combines heritage craftsmanship with contemporary luxury retailing and operates globally as part of the LVMH group.
Loro Piana — Client Advisor in Chuo-ku, Tokyo. Full-time luxury retail role selling heritage textiles; requires Japanese fluency and 3+ years' experience.
Role & Responsibilities
- Deliver personalised client service and advisory sales, guiding customers through product selection and wardrobe coordination.
- Develop and maintain client relationships through proactive clienteling, follow-ups and CRM updates to drive repeat business.
- Achieve individual and store sales targets while accurately recording transactions and managing POS operations.
- Manage inventory, stock replenishment and visual merchandising to uphold brand presentation standards.
- Act as an ambassador of the brand's heritage and product knowledge, communicating fabric provenance and craftsmanship to clients.
Qualifications
- Minimum three years' experience in luxury retail or high-end client-facing sales.
- Fluency in Japanese (native-level or business fluent) is required.
- Demonstrable track record of meeting sales targets and delivering exceptional client service.
- Excellent interpersonal skills, discretion and the ability to represent a prestigious heritage brand.
Skills
Experience
At least 3 years' proven experience in luxury or premium retail sales with responsibility for client development, sales performance and store operations.
Education
High school diploma or equivalent required; tertiary education in fashion, retail or business preferred but not mandatory.
Workplace
This position is based in Chuo-ku, Tokyo, Japan.
Culture
The workplace emphasises meticulous craftsmanship, refined client service and respect for textile heritage. Employees operate within a discreet, service-oriented luxury environment that values attention to detail, product expertise and long-term client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Retail Associate», «Boutique Sales Consultant», «Client Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.