- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 3, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
The Client Advisor at Loro Piana drives sales performance, delivers expert product recommendations and an elevated client experience, builds lasting client relationships, and supports daily store operations. The role is full-time and based in the store.
Role & Responsibilities
- Drive and achieve business objectives, taking responsibility for sales performance.
- Understand clients’ needs and provide professional recommendations, delivering an outstanding client experience in line with brand standards.
- Engage proactively with clients and build long-term relationships; use client relationship tools to strengthen brand loyalty.
- Support daily store operations, including stock organization and display maintenance.
- Learn and master brand and product knowledge.
- Comply with appearance, conduct and grooming standards.
- Follow company policies and work procedures rigorously.
- Complete other duties assigned by the supervisor.
Qualifications
- College diploma or higher.
- At least two years of experience in luxury retail or a service industry such as an international five-star hotel.
- Excellent sales and client-service skills, with the ability to maintain strong client relationships.
- Knowledge of lifestyle and fashion trends; outgoing, positive and enthusiastic personality.
- Sincere, eager to learn, diligent and conscientious, with strong teamwork skills.
- Standard Mandarin; conversational English is an advantage.
- Basic computer skills.
Skills
Experience
At least two years of experience in luxury retail or a service industry such as an international five-star hotel.
Education
College diploma or higher.
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Retail Associate», «Customer Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.