- Location
- Boston Massachusetts USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $25–30/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 21, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
Loro Piana is seeking a Client Advisor for its Boston store to drive sales growth, provide exceptional client service and create elevated shopping experiences. The permanent, full-time, on-site role combines sales and clienteling with store collaboration, visual display maintenance, coaching, training and seasonal presentations; compensation is $25–$30 per hour.
Role & Responsibilities
- Exceed individual sales goals and drive continued growth within the team while upholding Loro Piana standards.
- Apply comprehensive product knowledge throughout the sales process.
- Collaborate with team members to deliver a seamless client shopping experience and contribute to store success.
- Build and maintain client relationships through purchase follow-up and after-sales support.
- Collect and update client information to personalize future interactions and services.
- Engage clients to promote products, provide personalized assistance and grow sales.
- Maintain store displays in accordance with visual merchandising guidelines.
- Work with store leadership on action plans to improve sales performance.
- Identify opportunities to optimize sales growth and operational efficiency.
- Model company values.
- Identify opportunities on the sales floor to strengthen client experience, product knowledge and storytelling, translating them into focused coaching priorities that improve execution and consistency.
- Partner with store leadership and training teams to reinforce storytelling standards, strengthen service delivery and deliver effective on-floor learning.
- Contribute to a continuous coaching culture through feedback cycles, in-store training activations, and meaningful time devoted to team development and knowledge sharing.
- Participate in seasonal in-store road-show presentations with the Retail Excellence team and independently.
Qualifications
- At least 2 years of sales or sales support experience, preferably in luxury retail; the role also requires a minimum of 3 years of experience.
- Proficiency in Microsoft Office, SAP and other digital tools.
- Excellent attention to detail, customer service and teamwork skills.
- General knowledge of sales, operations and inventory.
- Ability to lift and move up to 40 pounds.
Skills
Experience
At least 2 years of sales or sales support experience, preferably in luxury retail; minimum 3 years of experience.
Workplace
The successful candidate will be located in Boston, Massachusetts, USA.
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Compensation
The base compensation for this position ranges from USD 25 to USD 30 per hour.
Benefits
Medical, dental and vision coverage; fertility support; adoption and surrogacy reimbursement; tuition reimbursement; 401(k) match; Headspace mental health support; product discount; exclusive LVMH discounts; other tailored perks.
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Consultant», «Luxury Sales Associate», «Customer Experience Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.