Loro Piana Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 24, 2026
About Loro Piana
Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.
Loro Piana seeks a Client Advisor in Abu Dhabi for luxury retail sales and customer management in a permanent full-time position.
Role & Responsibilities
- Execute the sales process according to the Loro Piana Selling Ceremony and brand standards while maintaining high-level customer service
- Manage client relationships to ensure satisfaction and loyalty, gathering client information to communicate to management and execute follow-up requests
- Maintain responsibility for assigned sector displays, identifying maintenance needs and ensuring visual standards are consistently met
- Monitor store stock levels to optimize sales and participate in inventory procedures including year-end, sector, and rotation cycles
- Participate in all product presentations across categories and ensure comprehensive product knowledge for both assigned and store-wide categories
- Maintain a tidy, well-organized working environment in accordance with company guidelines and receive/display products per established procedures
- Manage loss prevention by maintaining assigned position vigilance and promptly reporting missing or damaged items to supervision
- Provide consistent after-sales service, manage client claims with supervisor support, and resolve customer issues while promoting brand image
Qualifications
- Minimum 3 years of relevant work experience as a Client Advisor in a luxury boutique environment
- Fluent English, both spoken and written; additional languages are advantageous
- Demonstrated brand alignment and exceptional attention to detail
- Strong interpersonal, teamwork, and problem-solving capabilities
- Ability to manage stress effectively while maintaining flexibility and adaptability
Skills
Experience
Minimum 3 years of professional experience as a Client Advisor or equivalent sales role in a luxury boutique or high-end retail environment. Proven track record of exceeding customer satisfaction objectives and driving sales performance within luxury brand contexts.
Education
No specific educational qualifications mentioned; however, professional certification in luxury retail or customer service is beneficial.
Workplace
This position is based in Abu Dhabi, Abu Dhabi, UAE.
Culture
Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loro Piana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Associate», «Retail Consultant», «Luxury Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.