Loro Piana Associate CRM Manager

About Loro Piana

Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.

Role & Responsibilities

• Develop and maintain recurring CRM reports, ensuring timely, accurate, and actionable insights
• Monitor CRM KPIs and client performance to identify trends, performance drivers, and areas of opportunity across the region
• Conduct client analysis across stores, product launches, events, and key seasonal or ad-hoc initiatives
• Generate client insights and recommendations to support regional business priorities
• Execute CRM campaigns across product launches, events, seasonal gifting, and other key client moments
• Build and maintain targeted client lists to support clienteling activities and business priorities
• Track campaign performance and provide insights and recommendations to optimize future results
• Manage timelines, deliverables, and cross-functional coordination for assigned CRM projects and initiatives
• Serve as a key user of CRM and business intelligence tools, providing support, guidance, and troubleshooting to retail teams
• Maintain CRM data quality through client profile management, including merges, reassignments, and issue resolution
• Support store training and adoption of CRM tools and clienteling best practices
• Partner with store and cross-functional teams to drive CRM execution and the achievement of key CRM KPIs
• Manage the ordering, tracking, and deployment of seasonal gifting programs throughout the year

Qualifications

• Advanced proficiency in CRM systems, business intelligence tools, and Microsoft Office, particularly Excel and PowerPoint
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights
• Excellent organizational and time-management skills
• Strong written, verbal, and presentation skills
• Detail-oriented with a high level of accuracy and data integrity
• Ability to manage multiple priorities in a fast-paced and time-sensitive environment
• Self-motivated, proactive, and able to work independently
• Bachelor's degree in Business, Economics, Analytics, Marketing, or a related field

Skills

Experience

3–5 years of work experience in CRM, customer management, client development, data analytics, clienteling, or a related field, preferably in the luxury, fashion, or retail industry. Experience working with CRM platforms and Business Intelligence reporting tools preferred.

Education

Bachelor's degree required; Business, Economics, Analytics, Marketing, or a related field preferred.

Workplace

Culture

Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.