Loro Piana Assistant Store Manager

About Loro Piana

Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.

Role & Responsibilities

• Collaborate with the Store Manager to oversee store performance through task delegation, performance management, and product storytelling that supports product knowledge and service and selling standards.
• Identify opportunities to optimize sales growth and operational efficiency.
• Facilitate communication among the store team, Store Manager, and corporate partners to align sales objectives.
• Support the sales process by ensuring a high level of luxury service and handling critical situations professionally.
• Develop relationships with top clients and manage VIC initiatives to reflect an elevated brand image.
• Partner with the Store Manager to delegate tasks, enhance product knowledge, and develop service standards across the team.
• Guide, coach, and provide feedback to team members to foster professional growth and a productive work environment.
• Create career development plans and identify growth opportunities for team members.
• Participate in identifying and selecting new team members in collaboration with HR partners.
• Lead team meetings to share store performance updates and emphasize key priorities.
• Build understanding of operational procedures, including inventory management, daily opening and closing activities, and strategic scheduling.
• Manage cycle counts, stock consolidations, and fiscal inventory.
• Oversee the after-sales process, including alterations, repairs, and spare parts.
• Report store facility and maintenance issues promptly to support store safety and functionality.
• Manage store expenses related to profit and loss, including shipping and receiving costs, supplies, and alterations, optimizing expenditure within budget constraints.
• Oversee the execution of internal procedures, administrative tasks, and operational activities.
• Ensure visual merchandising practices align with corporate and central guidelines.
• Manage stockroom operations to align inventory with sales potential.
• Communicate with the store team to mitigate potential business risks and threats.
• Enforce labor laws, safety procedures, and sales regulations with support from corporate partners.

Qualifications

• At least 3 years of management and sales experience; 5 years minimum, preferably in a luxury retail environment.
• Proficiency in Microsoft Office, SAP, and other digital tools.
• Excellent leadership, teamwork, and problem-solving skills.
• Strong knowledge of sales, operations, and inventory.
• Ability to travel and work weekends.
• Ability to lift and move up to 40 pounds.

Skills

Experience

At least 3 years of management and sales experience, with 5 years minimum; preferably in a luxury retail environment.

Compensation

The base compensation for this position ranges from CAD 100,000 to CAD 120,000 per annum.

Benefits

Healthcare, fertility support, adoption and surrogacy support, tuition reimbursement, and mental health support.

Culture

Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.