Loro Piana Assistant Store Manager

About Loro Piana

Loro Piana stands as one of the world’s foremost authorities in exceptional textiles, renowned for its mastery of cashmere, vicuña and the quiet elegance of Italian luxury. As an employer, the Maison offers a refined environment where heritage, innovation and uncompromising craftsmanship converge. Its teams contribute to a culture shaped by discretion, excellence and respect for rare natural materials, from artisanal savoir-faire to global retail and corporate expertise. Employees are invited to uphold a legacy of quality while advancing sustainable practices, client intimacy and contemporary refinement within a brand celebrated for timeless sophistication.

Role & Responsibilities

• Collaborate with the Store Manager to oversee store team through task delegation, performance management, and articulate product knowledge while maintaining service and selling standards
• Identify opportunities for optimizing sales growth and operational efficiencies across the retail environment
• Facilitate communication between store team, Store Manager, and corporate partners to ensure alignment on sales objectives and strategic priorities
• Support sales processes by delivering the highest level of luxury service and navigate critical client situations with professionalism
• Develop strong relationships with key clients by managing VIP initiatives that reflect an elevated brand image
• Partner with Store Manager to oversee team success by delegating tasks, enhancing product knowledge, and developing service standards
• Provide effective guidance, coaching, and feedback to team members to foster professional growth and productivity
• Create career development plans and identify growth opportunities for all team members
• Participate in recruitment and selection of new team members in collaboration with HR partners
• Lead team meetings to communicate store performance updates and emphasize key priorities
• Enhance comprehension and execution of critical operational procedures including inventory management, opening and closing activities, and strategic scheduling
• Manage operational procedures such as cycle counts, stock consolidations, and fiscal inventory audits
• Oversee the After Sales process including alterations, repairs, and spare parts administration
• Report store facilities and maintenance issues in a timely manner to guarantee safety and store functionality
• Manage store expenses related to profit and loss including shipping, receiving, supplies, and alterations within budget constraints
• Oversee proper execution of internal procedures, administrative tasks, and operational activities
• Enforce labor laws, safety procedures, and sales regulations with support from corporate partners

Qualifications

• 3+ years of management and sales experience, preferably in a luxury retail environment
• Proficient in Microsoft Office and SAP
• Excellent leadership, teamwork, and problem-solving capabilities
• Strong knowledge of sales operations and inventory management
• Ability to lift and move up to 40 pounds
• Ability to travel and work weekends as required

Skills

Experience

Minimum 3 years of management and sales experience in a luxury retail environment, with demonstrated ability to oversee store operations, lead teams, and drive sales performance.

Education

Not specified

Workplace

Benefits

Healthcare, fertility support, adoption and surrogacy benefits, tuition reimbursement, and mental health support.

Culture

Loro Piana fosters a refined workplace culture rooted in Italian craftsmanship, exceptional materials, and an uncompromising pursuit of quality. Employees work in an environment that values discretion, technical mastery, and long-term thinking, where heritage and innovation come together to define quiet luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.