- Location
- Southampton England UK
- Employment
- Part-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About L’Oréal Luxe
L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.
L’Oréal Luxe seeks a Team Leader to lead and develop a multi-brand beauty retail team in Southampton, driving exceptional service, sales performance, client loyalty and operational standards. The permanent, part-time role is 30 hours per week and includes recruitment, training, performance management, events, stock and counter operations.
Role & Responsibilities
- Lead and develop the store team to deliver an exceptional customer experience and exceed retail performance targets across the store’s brand portfolio.
- Coach and provide feedback to ensure the team delivers outstanding luxury service across brands and store touchpoints.
- Act as a L’Oréal Luxe brand ambassador, providing personalised service and upholding merchandising standards.
- Demonstrate products, bring brand histories to life, and provide tailored product knowledge, tips and techniques to meet customer needs; promote services across categories and beauty technology offerings.
- Inform new and existing customers about in-store events, promotions and brand activations; represent L’Oréal Luxe brands and share expertise on internal and external social media platforms in accordance with company guidelines.
- Develop and execute retail plans to achieve and exceed store targets and KPIs, drive long-term growth and profitability, identify risks and opportunities, and support sustainable results.
- Create and implement an annual calendar of events and animations that deliver memorable customer experiences, build excitement around L’Oréal Luxe brands and grow the store portfolio.
- Generate creative ideas and implement strategies to develop new business, leveraging product launches and brand anniversaries.
- Build and maintain a loyal VIP customer base, fostering long-term relationships and repeat business.
- Lead the recruitment and selection of Beauty Advisors to build a high-performing team.
- Lead onboarding and provide comprehensive training on the L’Oréal Luxe brand portfolio; support continuous development to improve individual performance and team effectiveness.
- Provide regular coaching and timely feedback on productivity, service levels, product knowledge and selling skills; recognise achievements and identify development areas.
- Monitor team performance, identify underperformance and implement strategies to improve results.
- Resolve team HR issues and maintain a positive, productive work environment.
- Implement brand visual merchandising guidelines and uphold luxury retail, hygiene and housekeeping standards, maintaining a clean, organised and inviting counter.
- Contribute to team efforts and complete required training to maintain current product knowledge and brand expertise.
- Complete daily and weekly online and offline administrative tasks using Tamigo and One Retail.
- Maintain adequate stock levels, including top-performing SKUs, and manage testers and point-of-sale materials (PLV).
Skills
Workplace
This position is based in Southampton, England, UK.
Explore jobs in England or in the UK.
Benefits
Commission scheme; access to products from over 35 L’Oréal brands through the staff shop; 30 days of holiday inclusive of bank holidays; discounted dental insurance; mental health and financial well-being support resources; referral bonuses.
Culture
Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like L’Oréal Luxe, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Supervisor», «Beauty Team Supervisor», «Retail Team Lead», «Beauty Counter Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.