- Employment
- Contract
- Seniority
- Manager
- Department
- Human Resources, People & Culture
- Posted
- Nov 4, 2026
About L’Oréal Luxe
L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.
The Senior Training Manager for Biotherm in Shanghai leads retail training design and delivery, Beauty Advisor development, sales effectiveness analysis, and competitor insight. This is a fixed-term role.
Role & Responsibilities
- Design and continuously refine an end-to-end training system covering onboarding, product knowledge, sales techniques, service standards, and digital tool use, ensuring content meets business needs and reflects the brand’s positioning.
- Implement varied training formats, including one-to-one coaching, digital courses, in-person workshops, and on-the-floor coaching, to achieve training coverage and effective application.
- Develop onboarding SOPs and lead end-to-end support for Beauty Advisors, including cultural integration, skills coaching, and community engagement, to shorten their development cycle.
- Establish an internal mentoring structure and learning communities, using case studies, skills competitions, and online Q&A to sustain team learning and professional development.
- Partner with retail management to monitor training ROI, sales conversion, average transaction value, and other key metrics; assess training’s business impact and refine training strategies accordingly.
- Provide hands-on coaching on the sales floor during peak periods to support stores in meeting performance targets; issue regular training effectiveness reviews to inform management decisions.
- Embed brand values and service philosophy in training courses and assessment standards to ensure frontline service aligns with the brand image.
- Establish competitor monitoring and regularly produce analyses of competitors’ product innovation, service models, and training systems to inform brand differentiation strategies.
Skills
Culture
Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like L’Oréal Luxe, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Learning and Development Manager», «Retail Training Manager», «Training and Education Manager», «Learning Programs Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.