- Location
- Zagreb City of Zagreb Croatia
- Employment
- Full-Time
- Seniority
- Manager
- Posted
- Nov 4, 2026
About L’Oréal Luxe
L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.
L’Oréal Luxe is hiring a permanent Retail Intelligence and Visual Merchandising Manager based in Zagreb to lead retail analytics, POSM planning and investment, and visual merchandising execution across the division. The role partners with brands and cross-functional teams on reporting, forecasting, in-store performance, transformation initiatives and sustainability projects.
Role & Responsibilities
- Lead the collection, consolidation and analysis of key retail and visual merchandising metrics to measure in-store performance and ROI.
- Coordinate and govern the European Retail Database process locally, ensuring data quality, alignment and timely reporting.
- Contribute to the construction of POSM 1&2 budgets and trends with brands and Finance controllers.
- Contribute to proper sizing and forecasting of POSM 1&2 across the entire division, including guidelines and methodology.
- Consolidate capex builder files with Finance.
- Facilitate regular POSM 1&2 planning meetings with Marketing, Finance, Supply Chain and e-commerce teams.
- Co-analyze and regularly match POSM performance; recommend sizing and format evolutions, and POSM 2 demand and stock levels, with BU activation teams.
- Optimize POSM 1 and POSM 2 investments by distribution cluster.
- Co-validate orders in MyMarket in accordance with indirect purchasing guidelines and thresholds.
- Contribute to the selection of local providers in coordination with indirect purchasing.
- Analyze POSM performance and supervise in-store execution audits.
- Contribute to the bad-stock plan with brands and Supply Chain teams.
- Ensure POSM data quality and tool adoption, including the POSM tracker and EDC, input, coding and updates at each step.
- Execute local POSM transformation projects, including new tools and changes to organization and processes.
- Contribute to POSM innovation initiatives, including performance optimization, eco-design and in-store effectiveness.
- Act as the central contact for consolidating visual merchandising needs, timelines and budgets across all divisions, identifying synergies where possible.
- Develop and maintain 360° visual plans for each key retailer, aligning L’Oréal brand priorities with retailer promotional calendars.
- Oversee the visual execution of in-store animations, key promotional podiums and theatrical launches, ensuring maximum brand visibility and premium execution.
- Track and optimize visual Share of Shelf (SoS), ensuring planograms are respected and designed to capture consumer attention.
- Identify opportunities to consolidate POS display production and execution across brands and divisions to achieve cost efficiencies.
- Establish and manage a local retail maintenance process to ensure swift repairs of permanent fixtures and keep in-store furniture pristine and functional.
- Execute locally and drive adoption of division-wide visual merchandising and POSM transformation projects, including new digital tools, organizational shifts and process enhancements.
- Contribute to L’Oréal for the Future sustainability goals by implementing eco-designed POSM and visual merchandising solutions, optimizing transport volumes and introducing circular end-of-life programs.
Qualifications
- A Bachelor’s degree is preferred.
- Experience in trade marketing and retail operations is an advantage.
- Familiarity with planograms and technical visual merchandising guidelines.
- Proficiency in budget management, prioritization and navigating POSM-related data and processes.
- Excellent communication and collaboration skills.
- Experience working in cross-functional environments.
- Detail-oriented, autonomous and able to work in a fast-paced environment.
- Highly skilled in MS Office, particularly Excel.
- Fluent in Croatian and English.
Skills
Experience
Between 2 and 5 years
Education
A Bachelor’s degree is preferred.
Workplace
This position is based in Zagreb, City of Zagreb, Croatia.
Explore jobs in Croatia.
Benefits
Numerous online and offline learning opportunities; team-building activities and informal gatherings; fresh fruit, coffee machines and lunch spaces; the Share&Care program offering benefits related to health and work-life balance; flexible working hours, remote-work opportunities and shorter Fridays during summer.
Culture
Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like L’Oréal Luxe, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Insights and Visual Merchandising Manager», «Retail Analytics and Visual Merchandising Manager», «Retail Intelligence and Store Presentation Manager», «Retail Performance and Visual Merchandising Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.