- Employment
- Full-Time
- Seniority
- Senior
- Department
- Human Resources, People & Culture
- Posted
- Nov 4, 2026
About L’Oréal Luxe
L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.
The Retail HR Senior Specialist develops and executes people strategies for retail stores, covering workforce planning, recruitment, HR operations, labor compliance, performance management, retention, engagement, and career development. The role is full-time and partners with retail leaders and HR COE teams to maximize store performance.
Role & Responsibilities
- Develop and execute people and organization strategies for retail stores to support business growth and sales targets, leading store recruitment, retention, talent development, labor management, and employee engagement.
- Work with retail managers, area managers, and HR COE teams to identify frontline challenges and deliver solutions that maximize store performance.
- Develop staffing plans with brand retail managers based on sales and productivity targets, then lead recruitment and transfers between brands to deliver those plans.
- Partner with the retail HR recruitment team to consider hiring measures suited to area and market conditions and support its execution.
- Coordinate cross-brand transfer plans by assessing brand needs and arranging the necessary support.
- Respond to store staff and operations teams on onboarding, transfers, leave of absence, resignations, and related matters, and carry out the required HR operations.
- Guide and support stores in appropriate time and attendance management, including overtime and holidays, in accordance with labor laws and internal policies.
- Address and resolve harassment, interpersonal conflicts, and labor issues arising in stores promptly in coordination with frontline teams and COE teams.
- Support fair and timely goal-setting and evaluation processes for store staff.
- Facilitate transfers, promotions, salary increases, and bonus processes based on evaluation results.
- Support retail and area managers in carrying out effective performance management.
- Analyze store staff turnover, identify causes, and develop and implement improvement action plans.
- Use engagement surveys and interviews to assess staff wellbeing and improve engagement.
- Conduct talent reviews with retail and area managers, support individual career development, and strengthen the pipeline of future store managers and area managers.
Qualifications
- At least 2 years of HR experience, such as supporting a retail division, labor management, or HR operations.
- General labor relations knowledge, including the Labor Standards Act, Industrial Safety and Health Act, and Labor Contract Act.
- Ability to communicate and collaborate effectively with multiple stakeholders inside and outside HR.
- Business English for communication by email and similar channels is preferred.
Skills
Experience
At least 2 years of HR experience.
Culture
Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.