- Location
- Seoul Seoul South Korea
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About L’Oréal Luxe
L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.
The Retail Education Trainer supports brand expression and retail excellence at Lancôme and Helena Rubinstein counters in Korea, reporting to the Education Team Manager. The role develops and delivers training, enhances customer and cabin facial experiences, and supports brand events and live commerce. Permanent, full-time position.
Role & Responsibilities
- Elevate brand expression and retail excellence across Lancôme and Helena Rubinstein counters in Korea, reporting to the Education Team Manager.
- Develop, localize, and distribute training materials in line with global brand guidelines and priorities.
- Plan and deliver product, service, and selling-skills training for Beauty Advisors.
- Motivate Beauty Advisors to strengthen engagement and service capabilities.
- Develop service tools and content to enhance the customer experience.
- Review NPS and CXE insights, identify opportunities for improvement, and develop programs.
- Plan and implement initiatives to improve customer service at department store counters.
- Train beautician teams in cabin facial service standards for both brands.
- Develop content for brand events, such as beauty classes, and support event execution.
- Develop brand stories and content for e-commerce and support live broadcast activities.
Qualifications
- Strong skincare and makeup knowledge, with a genuine passion for luxury beauty.
- Ability to train and coach Beauty Advisors to deliver excellent customer service and cabin facial experiences.
- An esthetician certification is preferred due to the role’s involvement in cabin facial services.
- Experience using beauty technology in customer consultations and retail training.
- Makeup experience is an additional advantage.
- Confident communication and presentation skills, with the ability to motivate and inspire retail teams.
- Collaborative approach and ability to build effective working relationships across departments and contribute to cross-functional teamwork.
- Proactive, positive, passionate self-starter who takes initiative and adapts flexibly to changing priorities.
- Bachelor’s degree or equivalent.
- At least five years of relevant experience.
- Experience in beauty training, skincare consultation, retail coaching, or a related field.
- Sufficient English proficiency to understand and interpret training materials from DMI and deliver relevant content to local teams.
- Proficiency in digital tools, including MS PowerPoint, Excel, and Word.
Skills
Experience
At least five years of relevant experience.
Education
Bachelor’s degree or equivalent.
Workplace
The role is situated in Seoul, Seoul, South Korea.
Explore jobs in South Korea.
Benefits
Opportunities for professional growth, experimentation, and taking on responsibility from day one; an inclusive environment where people of every ethnicity, social background, age, religion, gender, and sexual orientation, as well as people with disabilities, are accepted and can speak up.
Culture
Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.