L’Oréal Luxe Multi-Brand Team Manager

About L’Oréal Luxe

L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.

Role & Responsibilities

• Lead and develop the store team to deliver an exceptional consumer experience and exceed retail performance targets across the brand portfolio.
• Coach and provide feedback to ensure the team delivers exceptional luxury service across brands and store touchpoints.
• Act as a L’Oréal Luxe brand ambassador, delivering personalised service and maintaining merchandising standards.
• Demonstrate products, share brand history and tailored product knowledge, tips and techniques, and advise on services across categories and beauty technology offerings.
• Ensure the team informs new and existing customers about in-store events, promotions and brand activations; represent L’Oréal Luxe brands on internal and external social media in line with company guidelines.
• Develop and execute retail plans to achieve and exceed store targets and KPIs, identify risks and opportunities, and support long-term growth and profitability.
• Create and implement an annual calendar of events and animations to deliver memorable customer experiences and support growth across the store portfolio.
• Develop creative ideas and implement strategies for new business growth, leveraging product launches and brand anniversaries.
• Build and maintain a loyal VIP customer base to foster long-term relationships and repeat business.
• Lead recruitment and selection for Beauty Advisors, identifying and attracting talent to build a high-performing team.
• Lead onboarding and comprehensive training for new team members on the L’Oréal Luxe portfolio, and drive their ongoing development.
• Provide regular coaching and timely feedback on productivity, service, product knowledge and selling skills; recognise achievements and identify improvement areas.
• Track team performance, identify underperformance and implement strategies to improve results.
• Address and resolve team HR issues to support a positive and productive work environment.
• Implement brand visual-merchandising guidelines and maintain high standards of hygiene and housekeeping at the counter.
• Participate in team efforts and complete required training to maintain current product knowledge and brand expertise.
• Complete daily and weekly administrative tasks online and offline using Tamigo and One Retail.
• Maintain adequate stock levels, including top-performing SKUs, and manage testers and point-of-sale materials.
• Deliver retail targets, build an engaged high-performance team, provide an exceptional consumer experience and develop team members.

Skills

Benefits

Commission scheme; access to products from over 35 L’Oréal brands through the staff shop; 30 days of holiday including bank holidays; discounted dental insurance; mental-health and financial-wellbeing support resources; referral bonuses; sustainability initiatives through L’Oréal for the Future.

Culture

Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.