L’Oréal Luxe Multi-Brand Team Leader

About L’Oréal Luxe

L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.

Role & Responsibilities

• Lead and develop the store team to deliver a world-class consumer experience and exceed retail performance targets across the store’s brand portfolio.
• Coach the team to provide exceptional customer service across all brands and store touchpoints.
• Act as a L’Oréal Luxe brand ambassador, delivering personalised service and maintaining merchandising standards.
• Demonstrate products, share brand heritage and tailored product knowledge, tips and techniques, and present services across product categories and beauty technology offerings.
• Inform new and existing customers about in-store events, promotions and brand activations; represent L’Oréal Luxe brands on internal and external social media platforms in line with company guidelines.
• Develop and execute retail plans to achieve and exceed store targets and KPIs, identify risks and opportunities, and support long-term growth and profitability.
• Create and implement an annual calendar of events and animations to deliver memorable customer experiences and drive growth across the store portfolio.
• Develop and implement innovative strategies to generate new business, leveraging product launches and brand anniversaries.
• Build and maintain a loyal VIP customer base to foster long-term relationships and repeat business.
• Lead the recruitment and selection of Beauty Advisors.
• Lead new team members’ onboarding and training on the L’Oréal Luxe brand portfolio, and drive their ongoing development.
• Coach the team and provide timely feedback on productivity, service levels, product knowledge and selling skills; recognize achievements and identify improvement areas.
• Monitor team performance, identify underperformance and implement strategies to improve results.
• Address and resolve team HR issues to maintain a positive, productive work environment.
• Implement brand visual merchandising guidelines and maintain high standards of hygiene and housekeeping at the counter.
• Participate in team efforts and complete required training to maintain current product knowledge and brand expertise.
• Complete daily and weekly administrative tasks online and offline using Tamigo and One Retail.
• Maintain adequate stock levels, including top-performing SKUs, and manage testers and point-of-sale materials.
• Deliver retail targets, an engaged high-performance team, an exceptional consumer experience and team development.

Skills

Benefits

Commission scheme; access to products from more than 35 L’Oréal brands through the staff shop; 30 days of holiday inclusive of bank holidays; discounted dental insurance; mental health and financial well-being support resources; referral bonuses; sustainability initiatives.

Culture

Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.