- Employment
- Contract
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About L’Oréal Luxe
L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.
The Beauty Counter Supervisor leads sales, consumer relationships, counter operations and team development for Biotherm at Zhenjiang Baibian Shopping Center. This is a fixed-term, full-time role responsible for sales performance, service standards, compliance, inventory and staff scheduling.
Role & Responsibilities
- Lead and coach the team to achieve sales targets; manage, allocate and follow up on performance indicators.
- Improve counter service standards, deliver an excellent consumer experience and strengthen consumer relationships.
- Manage consumer relationships at the counter and develop plans for client retention and new customer acquisition.
- Maintain strong working relationships with department stores and shopping centres, cooperate with their activities and build the brand’s reputation in the local retail area.
- Monitor market trends and competitors, identify the counter’s strengths and develop sales opportunities.
- Ensure the counter and team comply with company policies and uphold the brand image.
- Use and maintain beauty retail systems, beauty equipment and digital tools relevant to the counter.
- Manage counter merchandise and inventory, ensuring accurate stock counts and records.
- Monitor team performance, identify gaps, support training, recommend solutions and coach team members.
- Manage, motivate and develop team members.
- Ensure staffing levels meet counter business needs and allocate shifts and work assignments appropriately.
- Communicate effectively with the team, relay information, strengthen team loyalty, encourage openness and collaboration, and maintain high morale.
Qualifications
- Passion for the beauty retail industry.
- Strong communication skills and clear self-expression.
- Strong people-management ability.
- A strong service orientation.
- Thoughtfulness, career goals and resilience at work.
- More than 2 years of relevant work experience preferred.
- Knowledge of the brand and its products.
- Ability to uphold brand culture and values.
- Knowledge of the beauty market and consumer trends.
- Knowledge of company and brand policies and procedures.
- Familiarity with digital tools.
- Knowledge of Beauty Advisor team management processes and standards, including the employee handbook.
Skills
Experience
More than 2 years of relevant work experience preferred.
Workplace
This position is based in Zhenjiang, Jiangsu, China.
Explore jobs in China.
Benefits
Brand-specific professional training and group training programmes; performance bonuses; social insurance and housing fund; supplementary commercial medical insurance; regular company benefits including holiday benefits, employee purchases and free products; paid annual leave and sick leave.
Culture
Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like L’Oréal Luxe, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Team Leader», «Beauty Retail Supervisor», «Beauty Department Supervisor», «Counter Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.