L’Oréal Luxe Beauty Consultant

About L’Oréal Luxe

L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.

Role & Responsibilities

• Deliver the One Luxe service model, providing each customer with a premium, personalised experience.
• Demonstrate products, immerse customers in brand heritage, and provide tailored product knowledge, tips and techniques to meet their needs.
• Represent L’Oréal Luxe as a brand ambassador, delivering a luxurious customer experience through personalised service and merchandising standards.
• Stay informed about makeup, skincare and wellness trends to provide expert advice and personalised recommendations.
• Achieve individual and counter sales goals agreed with the line manager.
• Build authentic customer relationships in store and through digital channels to foster loyalty and repeat business.
• Inform new and existing customers about upcoming in-store events, promotions and brand activations.
• Design and deliver engaging events and animations that generate customer interest in L’Oréal Luxe brands.
• Represent L’Oréal Luxe brands and share expertise on internal and external social media platforms in line with company guidelines.
• Contribute actively to team efforts and complete required training to maintain current product knowledge and brand expertise.
• Complete daily and weekly administrative tasks online and offline using Tamigo and One Retail.
• Maintain high standards of hygiene and housekeeping, keeping the counter clean, organised and inviting.

Qualifications

• Passion for beauty and the ability to share expertise through personalised advice and product recommendations.
• Ability to build authentic relationships, put customers at ease, understand their individual style and help them create a beauty routine that expresses their identity.
• Active on social media and knowledgeable about current makeup and beauty trends, with the ability to connect with people online and in person and build a skincare community.
• Driven, ambitious and comfortable with challenges, with enthusiasm for creating innovative in-store experiences and achieving results.
• Commitment to L’Oréal Luxe’s mission and values, with enthusiasm for representing its brands.

Skills

Benefits

Commission scheme; access to products from more than 35 L’Oréal brands through the staff shop; 30 days of holiday including bank holidays; discounted dental insurance; mental-health and financial-wellbeing support resources; referral bonuses; sustainability initiatives.

Culture

Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.