- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About L’Oréal Luxe
L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.
The Beauty Advisor represents L’Oréal Luxe in Hangzhou, providing personalized beauty consultations, product experiences and after-sales care while meeting sales targets and supporting counter operations. The role is full-time and includes customer relationship management, market awareness, merchandising, stocktaking and compliance with company policies.
Role & Responsibilities
- Provide professional brand advice and an excellent customer experience while achieving sales targets.
- Meet company sales objectives and use sales techniques to recommend suitable products and deliver professional, personalized experiences that meet customer expectations.
- Build and maintain customer relationships across the customer journey, recruit new customers, and strengthen customer loyalty.
- Work effectively with department store and shopping mall staff.
- Monitor beauty market trends and competitor activity.
- Maintain knowledge of the brand and product categories, including skincare, makeup techniques, and fragrance.
- Identify customer needs, provide personalized consultations, recommend suitable products, and support customers in trying products.
- Represent the brand through attentive service and after-sales care; understand customer profiles and follow up with customers with empathy and strong communication.
- Complete daily tasks assigned by the counter manager, including merchandising, cleaning, and stocktaking, and safeguard store or counter assets.
- Use relevant retail systems, beauty equipment, and digital tools.
- Comply with company policies and procedures and uphold the brand image.
Qualifications
- Knowledge of the brand and its products.
- Ability to uphold the brand’s culture and values.
- Knowledge of beauty market and consumer trends.
- Knowledge of company and brand policies and procedures.
- Familiarity with digital tools.
- Passion for the beauty retail industry.
- Strong communication and clear verbal expression.
- Strong learning and adaptability skills, with a collaborative approach.
- Strong service orientation.
- Resilience at work.
Skills
Workplace
This position is based in Hangzhou, Zhejiang, China.
Explore jobs in China.
Benefits
Brand-specific professional training; performance bonus scheme; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits, including holiday benefits, employee purchases, and free products; paid annual leave and sick leave.
Culture
Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.