- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Nov 5, 2026
About L’Oréal Luxe
L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.
L’Oréal Luxe seeks an Assistant Store Manager in Glasgow to support team leadership, luxury customer experience, sales performance, client loyalty and store operations across its brand portfolio. The permanent, full-time role is based at Boots Braehead and is 37.5 hours per week.
Role & Responsibilities
- Support the Store Manager in leading and developing the store team to deliver a world-class customer experience and exceed retail performance targets.
- Coach and provide feedback to the team to ensure exceptional customer service across all brands and store touchpoints.
- Act as a L’Oréal Luxe brand ambassador, delivering personalised service and upholding merchandising standards.
- Demonstrate products, share brand heritage and tailored product knowledge, tips and techniques, and present services across categories and beauty technology offerings.
- Inform new and existing customers about in-store events, promotions and brand activations; represent L’Oréal Luxe brands and share expertise on internal and external social media platforms in line with company guidelines.
- Support the Store Manager in executing retail plans, achieving and exceeding targets and KPIs, identifying risks and opportunities, and driving sustainable growth and profitability.
- Contribute to developing and implementing an annual calendar of events and animations that create memorable customer experiences and support portfolio growth.
- Generate creative ideas and suggest innovative strategies to grow new business, leveraging product launches and brand anniversaries.
- Build and support the team in growing and maintaining a loyal VIP customer base, fostering long-term relationships and repeat business.
- Support the Store Manager with talent attraction and recruitment.
- Support onboarding for new team members and promote teamwork and collaboration.
- Provide regular coaching and timely feedback on team productivity, service levels, product knowledge and selling skills; recognise achievements and identify areas for improvement.
- Implement brand visual merchandising guidelines and maintain a luxury retail environment, high hygiene standards and a clean, organised and inviting counter.
- Participate actively in team efforts and complete required training to maintain current product knowledge and brand expertise.
- Complete daily and weekly administrative tasks online and offline using Tamigo and One Retail.
- Support the Store Manager in maintaining adequate stock levels, including top-performing SKUs, and managing testers and point-of-sale materials.
- Deliver retail target achievement, an exceptional consumer experience, an engaged high-performance team and team development.
Skills
Workplace
This position is based in Glasgow, Scotland, UK.
Explore jobs in Scotland or in the UK.
Benefits
Commission scheme; access to products from more than 35 L’Oréal brands through the staff shop; 30 days of holiday including bank holidays; discounted dental insurance; mental health and financial wellbeing support resources; referral bonuses; sustainability initiatives through L’Oréal for the Future.
Culture
Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.