- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About L’Oréal Luxe
L’Oréal Luxe is the L’Oréal division responsible for luxury fragrance, makeup and skincare. It operates beauty houses including Lancôme, Kiehl’s and Aesop, and develops products under licence for fashion houses including Prada and Giorgio Armani.
The Area Customer Manager drives brand sales and market share in the assigned area, ensuring brand strategy, merchandising and brand image are executed at stores and points of sale. The role manages and develops skincare professionals, negotiates with department stores and business partners, and builds strong customer relationships; permanent position.
Role & Responsibilities
- Maximize brand sales and market share in the assigned area or business scope.
- Present and communicate the brand’s essence and positioning to customers through a clear mission statement.
- Build the brand’s sales foundation in the assigned area.
- Ensure brand strategy is consistently implemented in stores and at points of sale.
- Ensure excellent merchandising and execution of the brand image at points of sale.
- Manage skincare professionals (sales staff), supporting their efficiency, motivation, development, and day-to-day needs.
- Negotiate with department-store contacts, including cosmetics-floor buyers, and business partners to expand the brand’s visibility.
- Build strong relationships with brand customers.
Qualifications
- Knowledge of field sales, including sales forces, beauty advisors, market conditions, and competitors.
- Knowledge of current sales tools, including CRM and data systems.
- Negotiation and communication experience and skills.
- Experience managing a sales team in a retail environment and a track record of delivering business results.
- Computer skills, including PowerPoint and Excel.
- Business-basic English proficiency preferred.
Skills
Culture
Some roles serve a single house or counter. Others span several houses, from advisors who present more than one fragrance line to planners who coordinate stock across the division.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like L’Oréal Luxe, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Area Retail Manager», «Regional Customer Manager», «Territory Sales Manager», «Area Business Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.