Longines Store Manager

About Longines

Founded in Saint-Imier in 1832, Longines is one of Switzerland’s most distinguished watchmaking houses, renowned for its timeless elegance, technical precision, and deep association with equestrian sport, aviation, and chronometry. As an employer within the Swatch Group, Longines offers professionals the opportunity to contribute to a heritage brand that balances tradition with contemporary international reach. The Maison values craftsmanship, reliability, service excellence, and a refined sense of detail across its watchmaking, retail, marketing, operations, and corporate functions. Employees join a culture shaped by Swiss discipline, understated luxury, and a commitment to preserving and advancing a celebrated legacy.

Role & Responsibilities

• Drive sales and revenue while delivering refined customer service and demonstrating strong clienteling skills.
• Manage, mentor, develop, train, and lead the sales team to company and brand standards, including successful selling and customer service.
• Develop sales strategies and plans using clienteling, customer service, events, collaboration, and traffic-generating activities.
• Ensure a consistent, high-quality customer experience and effective promotions, product training, and floor presentations.
• Think strategically, drive the business to company standards, and adapt plans to business needs.
• Prioritize, plan, delegate, and administer work.
• Maximize inventory, control cash, and apply loss-prevention techniques.
• Recruit and retain store staff, collaborating with HR on recruitment and hiring.
• Achieve annual sales goals and assign monthly sales goals to associates.
• Hold regular management meetings to review performance, operations, employee-relations matters, and strategy.
• Review sales associates’ client development, including their client books.
• Conduct employee orientation, coaching, performance reviews, and assessments; manage daily task execution to maximize sales.
• Coordinate and participate in in-store activities, including seasonal events, trunk shows, and contests.
• Follow and oversee compliance with company policies and standards covering funds and property, personnel practices, security, sales, recordkeeping, and store maintenance.
• Maintain effective communication between the store and Corporate Office.
• Resolve issues affecting store service, efficiency, and productivity.
• Represent the brand inside and outside the boutique.
• Perform other duties assigned by management.

Qualifications

• High school diploma, GED, or equivalent required.
• Bachelor’s degree in management, business, or equivalent preferred.
• 3–5+ years of retail store experience; leadership experience with sales and luxury merchandise is a plus.
• Strong multidimensional leadership ability and comfort working in a culturally diverse environment.
• Sound decision-making using relevant facts and a results-oriented approach.
• Problem-solving skills.
• Ability to understand and analyze the financial details of a retail business.
• Ability to provide outstanding customer service in line with brand expectations.
• Excellent selling and customer service skills.
• Ability to work independently, on weekends, and outside regular office hours.
• Fluency in English; additional languages as required by location. Bilingual ability is a plus.
• Excellent oral and written communication and strong interpersonal skills.
• Organized, accurate, thorough, and able to monitor work quality, meet deadlines, and respond to inquiries within the required timeframe.
• Professional demeanor and ability to work effectively with all levels of internal management and staff.
• Ability to multitask, handle changing priorities, work with minimal supervision, and take initiative.
• Ability to manage conflict and influence across functional lines.
• Able to stand approximately 5–8 hours per day, usually 5–7 days per week; work extended periods during peak sales seasons; climb ladders or stairs; and regularly lift 5–25 pounds without assistance, with heavier lifting possible in certain circumstances.
• Average work schedule of 40 hours per week; finger dexterity required.

Skills

Experience

3–5+ years of retail store experience

Education

High school diploma, GED, or equivalent required; bachelor’s degree in management, business, or equivalent preferred.

Benefits

Health, dental, and vision insurance for employees and dependents beginning the first of the month after 30 days, with an employer contribution; immediate 401(k) participation and a 100% vested employer match after one year (maximum 4% employer match with a 5% employee contribution); company-paid life insurance and long-term disability; 3.5 weeks of PTO per year, increasing to one month after five years; annual sick time and extended paid medical, parental, and military leave; holiday pay; voluntary FSA, STD, and accident/hospital indemnity insurance; employee product discount.

Culture

Longines fosters a refined and collaborative workplace culture rooted in Swiss precision, timeless elegance, and a deep respect for watchmaking heritage. As an employer, the brand encourages craftsmanship, innovation, and excellence within an international environment where employees contribute to a legacy associated with performance, tradition, and understated sophistication.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.