Longines Sales Associate

About Longines

Founded in Saint-Imier in 1832, Longines is one of Switzerland’s most distinguished watchmaking houses, renowned for its timeless elegance, technical precision, and deep association with equestrian sport, aviation, and chronometry. As an employer within the Swatch Group, Longines offers professionals the opportunity to contribute to a heritage brand that balances tradition with contemporary international reach. The Maison values craftsmanship, reliability, service excellence, and a refined sense of detail across its watchmaking, retail, marketing, operations, and corporate functions. Employees join a culture shaped by Swiss discipline, understated luxury, and a commitment to preserving and advancing a celebrated legacy.

Role & Responsibilities

• Deliver outstanding customer service in accordance with brand standards, generate sales, merchandise products and safeguard company assets.
• Support client outreach initiatives and brand awareness, and assist with daily boutique operations.
• Help the management team achieve customer service and sales goals.
• Greet customers promptly and professionally, and provide each client with a distinctive experience that introduces the brand.
• Support boutique sales goals and clienteling efforts by recording qualified presentations in the Client Log Book and capturing relevant contact and product details.
• Assist with the sales process in accordance with store protocols and communicate customer requests to management.
• Assist with daily and sales reconciliation reports.
• Process and replenish merchandise and monitor counter stock.
• Document all presentations for customer outreach.
• Participate in merchandising projects, including daily stock maintenance, display changeovers and product transfers.
• Support superior after-sales service and ensure the Thank You program is carried out effectively.
• Support loss prevention in accordance with company policies and procedures.
• Maintain the store’s appearance, keeping merchandise organized and attractively displayed.
• Perform other duties assigned by management.

Qualifications

• High school diploma, GED or equivalent required; a bachelor’s degree in Management, Business or equivalent is preferred.
• 3–5 years of sales experience; specialty luxury retail experience preferred.
• Fluency in English and other languages as required by location.
• Able to work independently, on weekends and outside regular office hours.
• Strong problem-solving, selling and customer service skills, with the ability to deliver service in line with brand expectations.
• Excellent oral and written communication and interpersonal skills.
• Demonstrated client-development skills and basic computer proficiency.
• Organized, accurate and thorough, with the ability to monitor work quality and meet deadlines and response times.
• Professional demeanor and friendly manner.
• Able to work effectively with all levels of management and staff, multitask, adapt to changing priorities, and work with minimal supervision as a self-starter.
• Able to manage conflict and influence across functional lines.
• Able to stand approximately 5–8 hours per day, usually 5–7 days per week; during peak periods, work extended periods within a 1–12-hour day.
• Able to climb ladders or use stairs to stock or retrieve merchandise; regularly lift 5–25 lbs, with heavier weights possible in certain circumstances.
• Able to work an average of 48 hours per week and operate computer equipment; speak, hear, bend, stoop, reach, lift, move and carry up to 25 lbs; finger dexterity required.

Skills

Experience

3–5 years in a sales position; specialty luxury retail experience preferred.

Education

High school diploma, GED or equivalent required; bachelor's degree in Management, Business or equivalent preferred.

Benefits

Health, dental and vision insurance with employer contribution; 401(k) participation and employer match (up to 4% after one year, with a 5% employee contribution); company-paid life insurance and long-term disability; 18 days of PTO per year; annual sick time and extended paid medical, parental and military leave; holiday pay; voluntary FSA, short-term disability and accident/hospital indemnity insurance; employee product discount.

Culture

Longines fosters a refined and collaborative workplace culture rooted in Swiss precision, timeless elegance, and a deep respect for watchmaking heritage. As an employer, the brand encourages craftsmanship, innovation, and excellence within an international environment where employees contribute to a legacy associated with performance, tradition, and understated sophistication.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.