Longines Sales Associate

About Longines

Founded in Saint-Imier in 1832, Longines is one of Switzerland’s most distinguished watchmaking houses, renowned for its timeless elegance, technical precision, and deep association with equestrian sport, aviation, and chronometry. As an employer within the Swatch Group, Longines offers professionals the opportunity to contribute to a heritage brand that balances tradition with contemporary international reach. The Maison values craftsmanship, reliability, service excellence, and a refined sense of detail across its watchmaking, retail, marketing, operations, and corporate functions. Employees join a culture shaped by Swiss discipline, understated luxury, and a commitment to preserving and advancing a celebrated legacy.

Role & Responsibilities

• Deliver outstanding customer service in accordance with Longines brand standards, generate sales, merchandise products, and safeguard company assets.
• Support client outreach initiatives and brand awareness, and assist with daily boutique operations and the management team in achieving customer service and sales goals.
• Greet customers promptly, professionally, and warmly; introduce the brand and provide each client with a distinctive experience.
• Support store sales goals and established sales protocols.
• Support boutique clienteling by entering qualified presentations in the Client Log Book and capturing essential client data, including email, phone number, brand, and reference number where possible.
• Communicate customer requests to management.
• Assist with daily and sales reconciliation reports.
• Process and replenish merchandise and monitor counter stock.
• Ensure presentations are documented for customer outreach.
• Participate in merchandising projects, including daily stock maintenance, display changeovers, and product transfers.
• Support superior after-sales service and ensure the Thank You program is executed.
• Work as a team member.
• Protect company assets through loss prevention in compliance with company policies and procedures.
• Maintain the store's appearance, keeping merchandise organized and attractively displayed.
• Perform other duties assigned by management.

Qualifications

• High school diploma, GED, or equivalent required; a bachelor's degree in management, business, or equivalent preferred.
• 3–5 years of sales experience; specialty luxury retail experience preferred.
• Fluent English; other languages as required by location.
• Able to work independently, on weekends, and outside regular office hours.
• Strong problem-solving skills.
• Ability to deliver outstanding customer service in line with brand expectations.
• Excellent selling and customer service skills.
• Excellent oral and written communication and strong interpersonal skills.
• Demonstrated client-building skills.
• Basic computer proficiency.
• Organized, accurate, and thorough, with the ability to monitor work quality.
• Able to meet deadlines and respond to inquiries within the required timeframe.
• Professional demeanor and a friendly manner.
• Ability to work effectively with all levels of internal management and staff.
• Ability to multitask and manage changing priorities.
• Able to work with minimal supervision and take initiative.
• Ability to manage conflict and influence across functional lines.
• Able to stand approximately 5–8 hours per day, usually 5–7 days per week; during peak sales periods, able to work long periods during 1–12-hour days.
• Able to climb ladders or use stairs to stock or retrieve merchandise.
• Able to regularly lift 5–25 lbs; heavier lifting may be required in certain circumstances.
• Able to work an average of 48 hours per week and operate computer equipment; speak, hear, bend, stoop, reach, lift, move, and carry up to 25 lbs; finger dexterity is necessary.

Skills

Experience

3–5 years of sales experience; specialty luxury retail preferred.

Education

High school diploma, GED, or equivalent required; bachelor's degree in management, business, or equivalent preferred.

Compensation

The base compensation for this position ranges from USD 24 to USD 25 per hour.

Benefits

Health, dental, and vision insurance with employer contribution; immediate 401(k) participation and a fully vested employer match after one year (up to 4% employer match with a 5% employee contribution); company-paid life insurance and long-term disability; 18 days of PTO per year; annual sick-time allocation and extended paid medical, parental, and military leave; holiday pay; voluntary FSA, STD, accident, and hospital indemnity insurance; employee product discount. Commission opportunities are also offered.

Culture

Longines fosters a refined and collaborative workplace culture rooted in Swiss precision, timeless elegance, and a deep respect for watchmaking heritage. As an employer, the brand encourages craftsmanship, innovation, and excellence within an international environment where employees contribute to a legacy associated with performance, tradition, and understated sophistication.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.