Longines Retail Keyholder

About Longines

Founded in Saint-Imier in 1832, Longines is one of Switzerland’s most distinguished watchmaking houses, renowned for its timeless elegance, technical precision, and deep association with equestrian sport, aviation, and chronometry. As an employer within the Swatch Group, Longines offers professionals the opportunity to contribute to a heritage brand that balances tradition with contemporary international reach. The Maison values craftsmanship, reliability, service excellence, and a refined sense of detail across its watchmaking, retail, marketing, operations, and corporate functions. Employees join a culture shaped by Swiss discipline, understated luxury, and a commitment to preserving and advancing a celebrated legacy.

Role & Responsibilities

• Deliver a distinctive experience and outstanding customer service to every client.
• Meet and exceed sales goals.
• Develop prospective clients through outreach, networking and other clienteling efforts.
• Maintain and grow existing client relationships, recording milestones, preferences and purchase goals for future sales.
• Assist colleagues throughout the sales process in accordance with boutique protocols.
• Provide superior after-sales service and personalized product-maintenance support.
• Use product knowledge and selection to deliver exceptional service and build customer relationships.
• Open and close the store as needed.
• Greet customers promptly, professionally and warmly.
• Support management in achieving customer-service and sales goals, leading associates in daily operational tasks and procedures, and completing opening and closing routines.
• Build brand awareness and represent the brand inside and outside the boutique.
• Perform other duties assigned by management.

Qualifications

• High school diploma or equivalent.
• Strong luxury retail experience in jewelry and timepieces.
• Three to five years of experience in a keyholder position; specialty retail experience preferred.
• Able to deliver superior service by exceeding customer expectations.
• Able to arrive on time and work late.
• Able to achieve sales goals and remain goal-oriented.
• Excellent verbal and interpersonal skills.
• Self-starter with sound judgment in all situations.
• Able to work effectively as part of a team in a fast-paced, energetic environment.
• Professional, friendly demeanor.
• Able to work effectively with all levels of internal management and staff.
• Clientele-building skills.
• Basic computer literacy.
• Flexible to retail working hours, including weekends and holidays.
• Able to multitask and adapt to changing priorities.
• Able to work well with minimal supervision.
• Bilingual ability is a plus.
• Able to stand approximately 5–8 hours per day, usually 5–7 days per week; during peak sales periods, work for extended periods throughout a 1–12-hour day.
• Able to climb ladders or use stairs to stock or retrieve merchandise.
• Able to regularly lift 5–25 lbs without assistance; heavier lifting may be required in certain circumstances.
• Able to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs; finger dexterity is necessary.

Skills

Experience

Three to five years in a keyholder position; strong luxury retail jewelry and timepiece experience required, with specialty retail preferred.

Education

High school diploma or equivalent.

Benefits

Health, dental and vision insurance for employees and eligible dependents, with employer contributions; 401(k) participation and a fully vested employer match after one year (up to 4% employer match with a 5% employee contribution); company-paid life insurance and long-term disability; 18 days of PTO per year; annual sick time and extended paid medical, parental and military leave; holiday pay; voluntary FSA, short-term disability and accident/hospital indemnity insurance; employee product discount.

Culture

Longines fosters a refined and collaborative workplace culture rooted in Swiss precision, timeless elegance, and a deep respect for watchmaking heritage. As an employer, the brand encourages craftsmanship, innovation, and excellence within an international environment where employees contribute to a legacy associated with performance, tradition, and understated sophistication.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.