Longines Sales Associate

About Longines

Founded in Saint-Imier in 1832, Longines is one of Switzerland’s most distinguished watchmaking houses, renowned for its timeless elegance, technical precision, and deep association with equestrian sport, aviation, and chronometry. As an employer within the Swatch Group, Longines offers professionals the opportunity to contribute to a heritage brand that balances tradition with contemporary international reach. The Maison values craftsmanship, reliability, service excellence, and a refined sense of detail across its watchmaking, retail, marketing, operations, and corporate functions. Employees join a culture shaped by Swiss discipline, understated luxury, and a commitment to preserving and advancing a celebrated legacy.

Role & Responsibilities

• Greet customers in a timely, professional, and personable manner, providing a unique and special experience with introduction to the Longines brand
• Support store sales goals through active engagement in the sales process according to established store protocols
• Capture qualified client presentations into the Client Log Book, recording essential data including email, phone number, and brand reference information for clienteling follow-up
• Communicate customer requests, preferences, and concerns to management in a timely manner
• Assist in processing daily sales reports, reconciliation reports, and inventory submissions
• Restock and monitor counter merchandise, ensuring stock levels are maintained and displays remain attractive and organized
• Document all customer presentations to support client outreach initiatives and brand awareness campaigns
• Actively participate in merchandising projects including daily stock maintenance, display changeovers, and product transfers
• Deliver superior after-sale service, ensuring thank-you programs and follow-up communications are executed with precision
• Maintain store appearance through strategic merchandise organization and attractive product displays
• Support loss prevention initiatives through vigilant asset security practices and strict adherence to company policies
• Collaborate effectively with management and team members to achieve collective sales and service objectives
• Perform additional duties as assigned by management

Qualifications

• High School Diploma, GED, or equivalent minimum
• 3–5 years of professional sales experience, with specialty luxury retail preferred
• Outstanding customer service capabilities aligned with luxury brand expectations
• Excellent verbal and written communication skills with strong interpersonal abilities
• Demonstrated ability to build and cultivate client relationships
• Basic computer proficiency and familiarity with point-of-sale systems
• Strong organizational skills with demonstrated accuracy and attention to detail
• Ability to meet deadlines and respond to inquiries within required timeframes
• Self-starter capable of working independently with minimal supervision
• Ability to multitask, prioritize competing demands, and adapt to changing circumstances
• Proficiency in conflict resolution and cross-functional influence
• Professional demeanor with sustained composure in high-pressure retail environments

Skills

Experience

3–5 years in a professional sales position, with specialty luxury retail experience strongly preferred. Candidates should demonstrate a proven track record of generating sales, building client relationships, and maintaining service excellence in a high-touch retail environment.

Education

High School Diploma, GED, or equivalent required. Bachelor's degree in Management, Business, or related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 21 to USD 24 per hour.

Benefits

Excellent health, dental, and vision insurance with generous employer contribution (eligible first of the month following 30 days); immediate 401(k) participation with 100% vested employer match after one year (maximum 4% employer match); company-paid life insurance and long-term disability; 18 days of paid time off annually, increasing to 1 month after 5 years; dedicated sick time with extended paid leave for medical, parental, and military purposes; holiday pay; voluntary FSA, short-term disability, and accident/hospital indemnity insurance; employee product discount.

Culture

Longines fosters a refined and collaborative workplace culture rooted in Swiss precision, timeless elegance, and a deep respect for watchmaking heritage. As an employer, the brand encourages craftsmanship, innovation, and excellence within an international environment where employees contribute to a legacy associated with performance, tradition, and understated sophistication.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.