Longines Key Account Sales Specialist

About Longines

Founded in Saint-Imier in 1832, Longines is one of Switzerland’s most distinguished watchmaking houses, renowned for its timeless elegance, technical precision, and deep association with equestrian sport, aviation, and chronometry. As an employer within the Swatch Group, Longines offers professionals the opportunity to contribute to a heritage brand that balances tradition with contemporary international reach. The Maison values craftsmanship, reliability, service excellence, and a refined sense of detail across its watchmaking, retail, marketing, operations, and corporate functions. Employees join a culture shaped by Swiss discipline, understated luxury, and a commitment to preserving and advancing a celebrated legacy.

Longines is seeking a Key Account Sales Specialist to manage assigned retail and travel retail accounts, analyze sales and inventory performance, support forecasting and planning, and coordinate orders and cross-functional commercial initiatives. The role requires at least 3 years of relevant experience, advanced Excel skills, and ERP experience, preferably SAP; salary and an annual bonus are included.

Role & Responsibilities

• Serve as the primary day-to-day contact for assigned retail and travel retail accounts.
• Support account planning and commercial initiatives to drive sales growth and business performance.
• Monitor account performance against sales objectives and identify growth opportunities.
• Participate in business reviews, account meetings, conferences, and customer events as needed.
• Review weekly sales performance and provide replenishment recommendations.
• Coordinate new door openings, account setup, assortment planning, RMIS updates, and SIS project support.
• Build and maintain strong retail partner relationships and respond promptly to business needs and requests.
• Compile, maintain, and analyze sell-in and sell-out reports for retail and travel retail accounts.
• Analyze sales performance by account, location, product category, and collection to identify trends and business opportunities.
• Monitor inventory levels and recommend replenishment, allocation, and assortment adjustments.
• Prepare quarterly assortments and maintain sell-out reporting by style and collection.
• Analyze warranty and sales data and provide actionable business insights and recommendations.
• Prepare presentations, reports, and business reviews for internal and external stakeholders.
• Provide reporting and analytical support to Headquarters and field sales teams.
• Assist with account business plans, sales forecasts, budgets, and long-range planning initiatives.
• Monitor forecast accuracy and business performance against sales objectives.
• Provide visibility into inventory availability, backorders, and product launch performance.
• Partner with demand planning and sales teams on assortment launches and replenishment strategies.
• Track product introductions and identify distribution opportunities across assigned accounts.
• Manage purchase order processing, shipment coordination, and order tracking.
• Coordinate product allocations and deliveries with internal departments and external partners.
• Review and manage EDI orders, backorders, shipping timelines, and order cancellations.
• Work with Credit, Customer Service, and Supply Chain teams to resolve account issues and ensure timely order fulfillment.
• Review chargebacks, process return authorizations, and coordinate product returns and repairs.
• Support incentive program administration and compliance tracking.
• Manage product samples, event shipments, and logistics for account initiatives and special projects.
• Provide reporting, analytical, and operational support to Regional Sales Managers and key stakeholders.
• Collaborate with Sales, Marketing, Customer Service, Finance, Supply Chain, IT, and Headquarters teams to support business objectives.
• Maintain reporting tools, dashboards, operational files, and account documentation.
• Participate in projects to improve reporting, workflows, and business processes.
• Track special projects, account initiatives, training activities, and promotional program performance.
• Support customer events, meetings, and strategic initiatives as needed.
• Perform other duties as assigned by management.
• Operate computer equipment, communicate effectively, bend, stoop, reach, and occasionally lift and carry materials weighing up to 25 lbs; finger dexterity is necessary.
• Travel occasionally to support account meetings, conferences, customer visits, and industry events.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Marketing, or a related field preferred.
• At least 3 years of experience in sales operations, business analysis, account management, customer support, or related functions.
• Advanced Microsoft Excel skills, including PivotTables, lookups, data analysis, and reporting.
• Experience with ERP systems, preferably SAP.
• Strong analytical, organizational, and project management skills.
• Excellent verbal, written, and presentation skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong attention to detail and problem-solving capabilities.
• Ability to build effective relationships with internal and external stakeholders.
• Strong business acumen and analytical mindset.
• Exceptional attention to detail and follow-through.
• Ability to work independently and collaboratively within a team.
• Strong organizational and time management skills.
• Ability to adapt to changing priorities and business needs.
• Professional communication and interpersonal skills.
• Customer-focused approach and commitment to service excellence.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

Skills

Experience

At least 3 years in sales operations, business analysis, account management, customer support, or related functions.

Education

Bachelor's degree in Business, Finance, Economics, Marketing, or a related field preferred.

Workplace

Benefits

Annual bonus; health, dental, and vision insurance with employer contribution; 401(k) with employer match, up to 4% with a 5% employee contribution, fully vested after one year; company-paid life insurance and Long Term Disability; 18 days of PTO per year, increasing to one month after five years; annual sick time and extended paid medical, parental, and military leave; holiday pay; voluntary FSA, STD, and Accident/Hospital Indemnity insurance; employee product discount.

Culture

Longines fosters a refined and collaborative workplace culture rooted in Swiss precision, timeless elegance, and a deep respect for watchmaking heritage. As an employer, the brand encourages craftsmanship, innovation, and excellence within an international environment where employees contribute to a legacy associated with performance, tradition, and understated sophistication.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.