- Location
- Frankfurter Straße 20 (View map)65760 EschbornGermany
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Nov 4, 2026
About Longines
Founded in Saint-Imier in 1832, Longines is one of Switzerland’s most distinguished watchmaking houses, renowned for its timeless elegance, technical precision, and deep association with equestrian sport, aviation, and chronometry. As an employer within the Swatch Group, Longines offers professionals the opportunity to contribute to a heritage brand that balances tradition with contemporary international reach. The Maison values craftsmanship, reliability, service excellence, and a refined sense of detail across its watchmaking, retail, marketing, operations, and corporate functions. Employees join a culture shaped by Swiss discipline, understated luxury, and a commitment to preserving and advancing a celebrated legacy.
Longines is seeking a Customer Care Coordinator in Eschborn to support trade partners and end consumers through service- and sales-oriented communication, service updates, customer advice, returns processing and project work, including exhibitions and events. The role calls for a completed commercial or technical vocational qualification or equivalent, good advisory, sales and PC experience, and very good spoken and written German. Benefits include 30 days of annual leave, additional special benefits, occupational pension provision, employee discounts, JobRad, corporate fitness and personal onboarding.
Role & Responsibilities
- Communicate with discerning trade partners and end consumers in the luxury goods sector through service- and sales-oriented written and verbal interactions.
- Provide updates on service work and deliver telephone, in-person and written advice and support, including explanations of complex customer service matters.
- Process returns and resolve transport losses.
- Communicate proactively with the premium customer base.
- Contribute to projects and support varied project-related tasks, including exhibitions and events.
Qualifications
- Enjoy telephone and in-person customer interactions, with customer satisfaction as the highest priority.
- Communicate difficult matters clearly by telephone and remain composed in fast-paced situations.
- Hold completed commercial or technical vocational training, or an equivalent qualification.
- Have good advisory, sales and PC experience.
- Have very good spoken and written German.
- Demonstrate flexibility, openness, teamwork, resilience and strong self-motivation, with enthusiasm for performance- and goal-oriented work.
Skills
Education
Completed vocational training in a commercial or technical field, or an equivalent qualification.
Workplace
This position is based in Eschborn, Hesse, Germany, within easy reach of Frankfurt.
Explore jobs in Hesse or in Germany.
Benefits
30 days of annual leave; additional special benefits; occupational pension provision; employee discounts; JobRad; corporate fitness; team-oriented culture; autonomous work and the opportunity to contribute and implement ideas; personal onboarding and a welcome day for new employees.
Culture
Longines fosters a refined and collaborative workplace culture rooted in Swiss precision, timeless elegance, and a deep respect for watchmaking heritage. As an employer, the brand encourages craftsmanship, innovation, and excellence within an international environment where employees contribute to a legacy associated with performance, tradition, and understated sophistication.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Longines, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Support Coordinator», «Customer Relations Coordinator», «Client Care Coordinator», «Customer Service Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.