Longines Customer Care Coordinator
- Employment
- Full-Time
- Seniority
- Entry-Level
- Industry
- Fine Watches & Horology
- Posted
- Sep 10, 2026
About Longines
Founded in Saint-Imier in 1832, Longines is one of Switzerland’s most distinguished watchmaking houses, renowned for its timeless elegance, technical precision, and deep association with equestrian sport, aviation, and chronometry. As an employer within the Swatch Group, Longines offers professionals the opportunity to contribute to a heritage brand that balances tradition with contemporary international reach. The Maison values craftsmanship, reliability, service excellence, and a refined sense of detail across its watchmaking, retail, marketing, operations, and corporate functions. Employees join a culture shaped by Swiss discipline, understated luxury, and a commitment to preserving and advancing a celebrated legacy.
Longines seeks a Customer Care Coordinator in Eschborn, Germany for luxury watch client support and service coordination.
Role & Responsibilities
- Deliver service and sales-oriented communication with discerning clients (trade partners and end consumers) in the luxury goods sector via written and verbal channels
- Provide updates on service progress and coordinate telephone, in-person, and written consultation and support, including explanation of complex customer service matters
- Manage returns processing and resolution of transportation losses
- Proactively communicate with the distinguished customer base regarding relevant matters
- Support project-based activities including exhibitions, events, and related operational tasks
Qualifications
- Completed apprenticeship or training in commerce or technical fields, or equivalent professional qualification
- Strong consulting, sales, and PC skills
- Excellent German language proficiency in both written and spoken form
- Demonstrated ability to articulate complex matters clearly, particularly in telephonic communication
- Exceptional composure and professionalism under pressure
Skills
Experience
Relevant experience in customer service, sales consulting, or similar client-facing roles within a professional or luxury-adjacent environment.
Education
Completed commercial or technical apprenticeship, or equivalent professional qualification.
Workplace
This position is based in Eschborn, Hesse, Germany, within easy reach of Frankfurt am Main.
Benefits
30 days annual leave; occupational pension scheme; employee discounts; JobRad (bicycle leasing); corporate fitness program; team-oriented workplace culture; opportunity for autonomous work and idea implementation.
Culture
Longines fosters a refined and collaborative workplace culture rooted in Swiss precision, timeless elegance, and a deep respect for watchmaking heritage. As an employer, the brand encourages craftsmanship, innovation, and excellence within an international environment where employees contribute to a legacy associated with performance, tradition, and understated sophistication.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Longines, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Advisor», «Client Relations Coordinator», «Service Liaison Specialist», «Customer Support Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.