Longines Customer Care Advisor
- Location
- SouthamptonEnglandUK
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Jun 1, 2026
About Longines
Founded in Saint-Imier in 1832, Longines is one of Switzerland’s most distinguished watchmaking houses, renowned for its timeless elegance, technical precision, and deep association with equestrian sport, aviation, and chronometry. As an employer within the Swatch Group, Longines offers professionals the opportunity to contribute to a heritage brand that balances tradition with contemporary international reach. The Maison values craftsmanship, reliability, service excellence, and a refined sense of detail across its watchmaking, retail, marketing, operations, and corporate functions. Employees join a culture shaped by Swiss discipline, understated luxury, and a commitment to preserving and advancing a celebrated legacy.
Longines Customer Care Advisor role in Southampton, UK. Join the prestigious Swiss watchmaker as a member of the Swatch Group.
Role & Responsibilities
- Manage inbound customer inquiries via phone, email, and digital channels with professionalism and efficiency
- Provide comprehensive product knowledge regarding Longines timepieces, heritage, and technical specifications
- Resolve customer issues and concerns to ensure satisfaction and brand loyalty
- Maintain accurate records of customer interactions and transactions in company systems
- Coordinate with internal departments to facilitate order fulfillment, warranty claims, and service requests
- Support the sales team with post-purchase customer care and relationship building
Qualifications
- Excellent verbal and written communication skills in English
- Demonstrated customer service excellence in a luxury or high-end retail environment
- Strong organizational abilities and attention to detail
- Proficiency with customer relationship management (CRM) systems or similar database software
- Ability to work collaboratively within a team-oriented environment
Skills
Experience
Experience in customer care, customer service, or clienteling within luxury retail, hospitality, or related sectors is strongly preferred. Familiarity with the watches, jewelry, or high-end goods industry is advantageous.
Education
Secondary education or equivalent; additional qualifications in customer service or hospitality are valued.
Workplace
The role is situated in Southampton, England, UK.
Culture
Longines fosters a refined and collaborative workplace culture rooted in Swiss precision, timeless elegance, and a deep respect for watchmaking heritage. As an employer, the brand encourages craftsmanship, innovation, and excellence within an international environment where employees contribute to a legacy associated with performance, tradition, and understated sophistication.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Longines, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Advisor», «Customer Service Specialist», «Timepiece Support Representative», «Client Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.