Longines Apprentice, Customer Service and Administration
- Location
- Saint-Imier Bern Switzerland
- Employment
- Internship
- Seniority
- Intern
- Industry
- Fine Watches & Horology
- Posted
- Aug 18, 2026
About Longines
Founded in Saint-Imier in 1832, Longines is one of Switzerland’s most distinguished watchmaking houses, renowned for its timeless elegance, technical precision, and deep association with equestrian sport, aviation, and chronometry. As an employer within the Swatch Group, Longines offers professionals the opportunity to contribute to a heritage brand that balances tradition with contemporary international reach. The Maison values craftsmanship, reliability, service excellence, and a refined sense of detail across its watchmaking, retail, marketing, operations, and corporate functions. Employees join a culture shaped by Swiss discipline, understated luxury, and a commitment to preserving and advancing a celebrated legacy.
Longines seeks two apprentices in commercial business administration for its Customer Service department, commencing August 2027. Apprentices will rotate between Customer Care and Spare Parts Sales functions, including watch reception and processing, invoice preparation, customer correspondence, international supply order management, and stock administration. The role offers comprehensive exposure to operational procedures within one of the company's largest departments, with opportunity to apply classroom knowledge in a professional setting.
Role & Responsibilities
- Receive, register, and package watches for repair; prepare repair invoices
- Manage customer communications via email and telephone; greet clients at reception
- Process and track international spare parts orders; verify supply availability
- Prepare, monitor, and verify shipments of spare parts to international markets
- Provide technical support and issue resolution to international markets in multiple languages
- Photograph incoming and outgoing watch components and parts
- Execute merchandise intake and stock transfer operations
- Perform additional administrative tasks as required by the department
Qualifications
- Three-year commercial business education from a full-time commercial school
- Clean criminal record
- Fluent French (native); good command of English and German
- Empathy and strong interpersonal skills; preference for teamwork and client interaction
Skills
Experience
No prior professional experience required; candidates should demonstrate initiative, autonomy, and genuine interest in the watchmaking industry.
Education
Three-year commercial business school diploma required; current commercial school students eligible.
Workplace
The role is situated in Saint-Imier, Bern, Switzerland.
Culture
Longines fosters a refined and collaborative workplace culture rooted in Swiss precision, timeless elegance, and a deep respect for watchmaking heritage. As an employer, the brand encourages craftsmanship, innovation, and excellence within an international environment where employees contribute to a legacy associated with performance, tradition, and understated sophistication.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Longines, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Business Apprentice, Service Operations», «Commercial Apprentice, Client Support», «Administrative Apprentice, Customer Care», «Service Administrator Apprentice», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.