Longines Boutique Manager
Longines is hiring a Boutique Manager in Sydney — manage the Longines boutique at Westfield Sydney and lead sales, team and client experience.
Overview
Longines is a Swiss maison renowned for its horological heritage and elegant design language, and is part of the Swatch Group. The brand combines technical expertise in timekeeping with a global luxury retail footprint, offering a structured, product-focused workplace that emphasises client service, craftsmanship and brand stewardship.
Role & Responsibilities
- Lead daily boutique operations at the Longines Westfield Sydney location to meet sales targets and brand standards.
- Recruit, mentor and coach boutique staff; set objectives, conduct performance reviews and deliver ongoing product and service training.
- Drive luxury clienteling activities and CRM programmes to cultivate high-value and repeat clientele.
- Manage stock flow and inventory control, including acceptance, secure storage, merchandising and loss-prevention procedures.
- Implement visual merchandising and in-store presentation directives to uphold Longines’ aesthetic and merchandising calendar.
- Coordinate after-sales service, warranty handling and liaison with service centres to ensure superior client satisfaction.
- Produce regular commercial reporting (sales KPIs, conversion, average transaction value) and act on insights to optimise performance.
- Ensure compliance with internal controls, cash handling procedures and local regulatory requirements.
Qualifications
- Proven management experience in luxury retail, ideally within watches or jewellery boutiques.
- Demonstrated track record of achieving and exceeding sales targets through team leadership and client development.
- Strong commercial acumen with experience analysing retail KPIs and implementing corrective actions.
- Excellent interpersonal and coaching skills, with the ability to develop a high-performing sales team.
- High standard of professionalism, discretion and a customer-centric approach appropriate to a luxury environment.
Skills
Experience
Minimum 3–5 years of progressive experience in luxury retail management, with direct responsibility for store performance, team supervision and client development; prior experience in watches or jewellery is highly desirable.
Education
Bachelor’s degree or diploma in business, retail management, hospitality or a related discipline preferred; equivalent demonstrable retail experience will be considered.
Workplace
The successful candidate will be located in Sydney, New South Wales, Australia. 104 luxury roles are listed in Sydney on Cerulean, 2 posted in the last 48 hours. Across the New South Wales region, Cerulean lists 112 open positions — 3 listed in the past two days. Cerulean currently advertises 188 open roles in Australia, including 7 added in the last 48 hours.
Culture
Longines fosters a culture rooted in heritage, precision and understated elegance. As part of the Swatch Group, the brand offers a professional retail environment that values craftsmanship, rigorous product knowledge and a service-oriented approach to cultivating long-term client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.