Longines Assistant Store Manager

About Longines

Founded in Saint-Imier in 1832, Longines is one of Switzerland’s most distinguished watchmaking houses, renowned for its timeless elegance, technical precision, and deep association with equestrian sport, aviation, and chronometry. As an employer within the Swatch Group, Longines offers professionals the opportunity to contribute to a heritage brand that balances tradition with contemporary international reach. The Maison values craftsmanship, reliability, service excellence, and a refined sense of detail across its watchmaking, retail, marketing, operations, and corporate functions. Employees join a culture shaped by Swiss discipline, understated luxury, and a commitment to preserving and advancing a celebrated legacy.

Role & Responsibilities

• Support the Store Manager in directing store operations and sales associates, achieving and exceeding store-wide sales targets, and delivering annual sales goals.
• Operate the boutique to company standards, including inventory management, cash control, loss prevention, and store maintenance.
• Help implement sales strategies through clienteling, customer service, events, partnerships, and traffic-generating initiatives.
• Deliver sales results in line with company goals and help develop store sales incentives and rewards.
• Delegate and assign tasks to the sales team; prioritize, plan, administer, and adapt work to business needs.
• Train, coach, and lead employees in selling and customer service; support staff development and motivation.
• Build and retain client relationships, actively seek new clients, and ensure a consistent, quality customer experience.
• Represent the brand positively through effective communication, professionalism, enthusiasm, and in-depth brand knowledge.
• Partner with the Store Manager to maintain communication between the store and Corporate Office and to coordinate in-store activities, including seasonal events, trunk shows, and contests.
• Resolve issues affecting service, efficiency, and productivity.
• Ensure compliance with company policies and standards, including the safeguarding of company funds and property, personnel practices, security, sales and record-keeping procedures, and store maintenance.
• Recruit to brand standards, delegate effectively, follow up with field managers, maintain workforce records, and apply consistent standards.
• Handle additional duties assigned by management.

Qualifications

• High school diploma, GED, or equivalent required; a bachelor's degree in Management, Business, or equivalent is preferred.
• 3–5+ years of retail store experience; leadership experience with sales and merchandise is a plus.
• Ability to work independently, including weekends and outside regular office hours.
• Fluency in English; additional languages as required by location.
• Excellent oral and written communication and interpersonal skills.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Strong problem-solving, organizational, project-management, multitasking, and follow-through skills; able to monitor work quality and meet deadlines and response-time requirements.
• Professional, friendly demeanor; able to work with all levels of management and staff, handle conflict, influence across functional lines, and work with minimal supervision.
• Able to manage changing priorities and time effectively in a fast-paced environment, learn quickly, accept constructive feedback, and follow workplace rules and procedures.
• Able to communicate clearly, listen attentively, understand information, and provide instructions to employees.
• Able to develop, motivate, and train management teams, build relationships, and deploy workforce skills effectively.
• Able to stand approximately 5–8 hours per day, usually 5–7 days per week; during peak periods, work for extended periods within a 1–12-hour day.
• Able to climb ladders or use stairs to stock or retrieve merchandise, regularly lift 5–25 lbs (and more in certain circumstances), and average 48 hours of work per week.
• Able to operate computer equipment and speak, hear, bend, stoop, reach, lift, move, and carry up to 25 lbs; finger dexterity required.

Skills

Experience

3–5+ years of retail store experience; leadership experience with sales and merchandise is a plus.

Education

High school diploma, GED, or equivalent required; a bachelor's degree in Management, Business, or equivalent is preferred.

Benefits

Health, dental, and vision insurance; 401(k) with employer match (up to 4% with a 5% employee contribution, with employer match fully vested after one year); company-paid life insurance and long-term disability; 18 days of PTO per year, increasing to one month after five years; annual sick time and extended paid medical, parental, and military leave; holiday pay; voluntary FSA, short-term disability, and accident/hospital indemnity insurance; employee product discount.

Culture

Longines fosters a refined and collaborative workplace culture rooted in Swiss precision, timeless elegance, and a deep respect for watchmaking heritage. As an employer, the brand encourages craftsmanship, innovation, and excellence within an international environment where employees contribute to a legacy associated with performance, tradition, and understated sophistication.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.