Longines After Sales Advisor
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Join Longines in Brisbane as an After Sales Advisor, providing exceptional customer service in the luxury watch industry. Located in the heart of Queensland, Australia.
Overview
Longines, a distinguished brand within The Swatch Group, is renowned for its timeless elegance and precision in watchmaking. As part of The Swatch Group, the world's largest watchmaker, Longines benefits from a rich heritage and a commitment to innovation and excellence. The Swatch Group offers a dynamic environment where creativity and expertise are highly valued.
Role & Responsibilities
- Provide exceptional after-sales service to customers, ensuring satisfaction and loyalty.
- Manage and resolve customer inquiries and complaints efficiently.
- Coordinate repairs and maintenance services with technical teams.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with sales and technical teams to enhance customer experience.
Qualifications
- Proven experience in customer service or after-sales support, preferably in the luxury retail sector.
- Strong understanding of watchmaking and repair processes.
Skills
Experience
At least 2 years of experience in a customer service or after-sales role, ideally within the luxury goods industry.
Education
High school diploma or equivalent; additional training in customer service is advantageous.
Workplace
This position is based in Brisbane, Queensland, Australia. Cerulean lists 15 open roles in Brisbane, including 2 posted recently. The broader Queensland area accounts for 25 active listings on Cerulean, 2 of which are new. In Australia as a whole, Cerulean currently features 183 open positions, with 5 posted this week.
Benefits
Competitive benefits package including employee discounts, professional development opportunities, and a supportive work environment.
Culture
Longines fosters a culture of precision, elegance, and innovation. As part of The Swatch Group, employees are encouraged to develop their skills and contribute to the brand's legacy of excellence. The work environment is collaborative and supportive, with a focus on delivering the highest standards of service and quality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.