- Location
- Paris Île-de-France France
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Longchamp
Longchamp is a family-owned French leather goods house. Jean Cassegrain founded it in Paris in 1948, making leather-covered pipes before the house turned to luggage and handbags. Its collections also include shoes and ready-to-wear.
The Web Operations Analyst manages the technical operations and support of Longchamp’s e-commerce sites on Salesforce Commerce Cloud, including platform monitoring, user support, testing and training. The role is a full-time permanent position in Paris, with potential to extend its scope to Akeneo PIM operations.
Role & Responsibilities
- Manage the technical operations of Longchamp’s e-commerce sites on Salesforce Commerce Cloud (SFCC).
- Carry out daily, weekly and monthly operational tasks, including site sanity checks, job verification, system alert analysis and tax-rate updates.
- Monitor internal data flows and integrations with third-party systems, including PIM, ERP, CRM and POS.
- Create and close user accounts.
- Qualify user requests in JIRA, classifying them as bugs, assistance requests or enhancements, reassessing their criticality where needed and identifying the affected geographic scope.
- Provide Level 1 and Level 2 support in coordination with business users and IT stakeholders.
- Handle Level 1 requests end to end, qualifying and resolving them while helping users work with SFCC Business Manager.
- For Level 2 requests, specify corrections and improvements, liaise with developers, and carry out IT tests before delivery to business teams for acceptance testing.
- Participate in Agile ceremonies with the development team.
- Train new business users on SFCC.
- The role may expand to include operations for the Akeneo PIM.
Qualifications
- Bachelor’s to master’s-level education (Bac +3 to +5), an engineering school degree or a specialization in IT.
- Two years of functional experience with Salesforce Commerce Cloud.
- Project experience using the Agile methodology.
- Retail-sector knowledge is an advantage.
- Technical knowledge of Salesforce Commerce Cloud is an advantage.
- Technical knowledge of Akeneo is an advantage.
- Knowledge of a ticket-management tool such as Jira or Redmine.
- Ability to listen to functional and technical stakeholders, understand their needs and provide an appropriate response.
- Rigorous and organized, with strong interpersonal skills.
- Fluent written and spoken English; daily written exchanges and weekly meetings are in English.
Skills
Experience
Two years of functional experience with Salesforce Commerce Cloud; project experience using the Agile methodology.
Education
Bac +3 to +5, an engineering school degree or a specialization in IT.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Benefits
Two days of remote work per week; on-call duty may be required during certain key periods of the year.
Culture
Leatherworkers learn their trade in the house’s workshops. At Segré, craftspeople also repair bags, while in boutiques and department-store concessions sales advisers help clients choose among materials, sizes and finishes.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Longchamp, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E-commerce Operations Analyst», «Web Systems Operations Analyst», «E-commerce Platform Analyst», «Digital Operations Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.