- Location
- Paris Île-de-France France
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Longchamp
Longchamp is a family-owned French leather goods house. Jean Cassegrain founded it in Paris in 1948, making leather-covered pipes before the house turned to luggage and handbags. Its collections also include shoes and ready-to-wear.
The Retail Tools and Process Project Manager supports stores with retail tools, procedures and processes, and creates and updates processes for retail and omnichannel tools. The role develops training and reporting, coordinates local contacts, and contributes to worldwide improvements in retail tool functionality. This is a full-time permanent position.
Role & Responsibilities
- Provide functional support to stores on retail tools, procedures and processes, including reporting, hotline support, business procedure management, retail tools network coordination and technical tool management.
- Create and update processes and procedures related to retail and omnichannel tools.
- Work closely with the Retail Tools & Operations team and functional support teams in subsidiaries.
- Develop training materials to help store teams and functional support teams use retail tools independently.
- Contribute with IT teams to improving and developing retail tool functionality for retail teams.
- Improve teams’ understanding and adoption of procedures, automate low-value tasks, and provide appropriate management and reporting tools and procedures.
- Update procedures related to CEGID for use of the point-of-sale payment system.
- Consolidate and organize procedures for distribution to retail teams in stores and subsidiaries.
- Develop accessible, clear and educational digital content in collaboration with Global Education teams, including content for the internal application and e-learning.
- Support store autonomy by helping teams learn and use all procedures and processes, drawing on subsidiary contacts.
- Train local coordinators.
- Create reports to monitor procedures.
- Oversee the correct application of procedures.
- Coordinate the local coordinators’ Retail Tools network, including follow-up, training and updates.
- Propose and contribute to improvements and new functionality for retail tools to standardize processes, controls and monitoring worldwide.
Qualifications
- At least 5 years of experience in a similar role.
- Retail experience is essential.
- Knowledge of the functional and technical aspects of retail solutions.
- Experience with CEGID is essential.
- Experience with a BI tool such as Cognos is an advantage.
- Ease and rigor in handling quantitative data; Excel proficiency is essential.
- Rigor and method in structuring a procedures guide for local contacts, subsidiaries and store teams.
- Autonomy and a proactive approach.
- Analytical and synthesis skills to support decision-making.
- Ability to prioritize.
- Curiosity about all of the Maison’s retail functions.
- Ability to develop and communicate clear, practical and easy-to-understand procedures.
- Excellent interpersonal skills.
- Fluent English, potentially bilingual.
- Knowledge of an additional foreign language is an advantage.
Skills
Experience
At least 5 years in a similar role, with experience in retail.
Workplace
The role is situated in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
Leatherworkers learn their trade in the house’s workshops. At Segré, craftspeople also repair bags, while in boutiques and department-store concessions sales advisers help clients choose among materials, sizes and finishes.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Longchamp, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Systems Project Manager», «Retail Operations Project Manager», «Retail Process Manager», «Retail Tools Program Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.