- Location
- Paris Île-de-France France
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Longchamp
Longchamp is a family-owned French leather goods house. Jean Cassegrain founded it in Paris in 1948, making leather-covered pipes before the house turned to luggage and handbags. Its collections also include shoes and ready-to-wear.
Longchamp is seeking a Junior EMEA Customer Service Assistant for a six-month, full-time internship starting in January 2027, reporting to the Customer Service & Omnichannel Manager. The intern will support customer service operations, store requests and omnichannel customer feedback, using platforms including Galeries Lafayette, PayPal, Trustpilot and Google.
Role & Responsibilities
- Respond to customer enquiries referred by the external Customer Service team.
- Respond to customers through the Galeries Lafayette platform.
- Manage PayPal disputes.
- Follow up on transport enquiries and disputes, request clarification of customer contact details, and coordinate with the Transport team on refunds.
- Follow up on Level 1 store requests, including customer complaints.
- Respond to customer reviews through Trustpilot.
- Manage store reviews on Google.
Qualifications
- Bac +3/4 qualification from a business school or equivalent.
- Initial experience in customer service, at headquarters or in a store.
- French fluency and English at C1 level.
Skills
Experience
Initial customer service experience at headquarters or in a store; less than one year.
Education
Bac +3/4 in a business school or equivalent.
Workplace
The role is situated in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
Leatherworkers learn their trade in the house’s workshops. At Segré, craftspeople also repair bags, while in boutiques and department-store concessions sales advisers help clients choose among materials, sizes and finishes.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Longchamp, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Care Assistant», «Client Services Assistant», «Customer Support Coordinator», «Client Relations Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.