Longchamp Assistant Store Manager

About Longchamp

Longchamp is a family-owned French leather goods house. Jean Cassegrain founded it in Paris in 1948, making leather-covered pipes before the house turned to luggage and handbags. Its collections also include shoes and ready-to-wear.

Role & Responsibilities

• Support the Store Manager in leading a team of more than 40 employees and managing store operations.
• Help develop and implement the commercial strategy set by management to grow store revenue; develop the client base and deliver an exceptional customer experience.
• Ensure excellent in-store customer experience and compliance with the Maison’s procedures.
• Communicate management’s strategy and objectives to the teams.
• Review the store’s portfolio, commercial actions, key indicators, and management and communication tools.
• Strengthen relationships and action plans within La Vallée Village and with partners to increase the brand’s reach and visibility.
• Work closely with head-office partners to roll out and implement initiatives in the store and La Vallée Village.
• Analyse, monitor, and measure commercial results; identify priority actions to improve performance and reinforce a performance culture.
• Contribute to corrective action plans and commercial development initiatives, including visual merchandising, customer experience, mystery shopping, team motivation, and competitive monitoring.
• Implement the Clienteling strategy in the store to develop and retain the client base.
• Organise events to develop client relationships.
• Contribute to team management and development, including recruitment, retention, training, mobility, talent identification, incentives, and skills development.
• Help monitor and assess employee and store performance.
• Motivate and challenge the team to continuously improve commercial results.
• Participate in annual and quarterly performance reviews.
• Support the Store Manager with administrative duties and effective management of the store’s human and material resources, including recruitment, scheduling, inventory, budgets, accounting, and implementation of procedures.
• Oversee store opening and closing procedures.
• Ensure an exemplary after-sales service policy.
• Monitor unknown inventory loss through stocktakes.
• Contribute to coordinating general services and maintaining the store.

Qualifications

• Charismatic, inspiring leader with four years’ experience in a similar role at a premium brand boutique or department store, in leather goods, footwear, or ready-to-wear.
• Strong fashion sensibility and active interest in social media.
• Ideally, excellent knowledge of La Vallée Village, its ecosystem, and key partners.
• Aptitude for talent development and the ability to represent the Maison to management.
• Fluent English, with a minimum TOEIC score of 850.

Skills

Experience

Four years in a similar role at a premium brand boutique or department store, in leather goods, footwear, or ready-to-wear.

Benefits

Health insurance; meal vouchers worth €10.50, with €6.04 covered by the employer; access to the private-sale catalogue; retail training; monthly and annual bonuses; profit-sharing and incentive schemes; sustainable mobility allowance for bicycle use; pleasant, inclusive work environment; commitment to quality, innovation, craftsmanship, durable and repairable products, and environmentally responsible practices.

Culture

Leatherworkers learn their trade in the house’s workshops. At Segré, craftspeople also repair bags, while in boutiques and department-store concessions sales advisers help clients choose among materials, sizes and finishes.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.