Loewe Team Leader

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Assist store management with day-to-day team coordination and operational oversight
• Act as Manager on Duty in the absence of senior management, with full authority over store operations
• Oversee opening and closing procedures when management is absent
• Deliver training, coaching, and mentorship to team members to support professional development
• Achieve individual sales targets while driving team performance toward collective objectives
• Deliver exceptional client service through attentive consultation, product expertise, and relationship building
• Communicate LOEWE's heritage, artistic vision, and brand narrative to both clients and staff
• Leverage product knowledge to execute strategic cross-selling and upselling initiatives
• Build and cultivate a proprietary client book through systematic relationship management and CRM documentation
• Collaborate cross-functionally to support store-wide commercial objectives and initiatives
• Execute visual merchandising standards in compliance with LOEWE's creative direction and brand aesthetic
• Maintain product presentation, store cleanliness, security, and organizational standards in both client-facing and back-of-house areas
• Manage inventory operations and execute ad hoc operational tasks as required
• Uphold LOEWE's policies, procedures, and standards for personal grooming and professional conduct

Qualifications

• Minimum 5 years of experience in retail management or a comparable client-facing leadership role
• Demonstrated experience recruiting, leading, and inspiring diverse, high-performing teams
• Proven commercial acumen with consistent track record of exceeding sales targets
• Deep knowledge of luxury fashion, art, and cultural awareness
• Strong client relationship management capabilities and evidence of building sustainable client portfolios
• Exceptional organizational and multitasking skills with demonstrated ability to prioritize competing demands
• Authentic ability to adapt communication style across diverse stakeholder groups

Skills

Experience

Minimum 5 years of progressive experience in retail, luxury goods, or a similar client-facing environment, with proven expertise in team leadership, sales management, and client consultation within a fast-paced luxury retail setting.

Education

Secondary education or equivalent; further education in business, retail management, or hospitality is advantageous but not required.

Workplace

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.