Loewe Team Leader

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Assist Store Manager with day-to-day management of the sales team, ensuring adherence to LOEWE standards and procedures
• Act as Manager on Duty in the absence of the Store Manager and Store Operations Manager
• Lead by example on the sales floor, mentoring Client Advisors on standard processes and best practices
• Execute keyholder responsibilities including opening and closing procedures
• Ensure sales team members optimize their time during slower periods while maintaining task completion to LOEWE quality standards
• Partner with Store Director and Store Operations Manager to maintain visual merchandising standards throughout the store
• Conduct weekly meetings with Client Advisors to review sales projections and provide strategic mentorship on sales penetration and revenue growth
• Demonstrate confidence and skill in conflict resolution with internal and external stakeholders
• Assist Client Advisors with customer interactions and provide elevated service when necessary
• Lead executive tours, VIP experiences, and VIC client visits with knowledgeable commentary on artwork, collections, and brand heritage
• Collaborate with back-of-house team to ensure accurate consignment processing, inventory organization, and timely shipment of merchandise
• Complete all administrative procedures related to consignments, distance orders, stylist agreements, and related transactions
• Develop and execute personal client business while driving team performance to achieve monthly and annual sales targets
• Support Store Management in deploying training and professional development initiatives to all Client Advisors

Qualifications

• 5+ years' experience in a retail environment
• 2+ years' demonstrated experience in a supervisory or department manager role
• Proven track record of driving positive customer interactions and client relationships
• Strong verbal and written communication skills
• Excellent organizational and time-management capabilities
• Flexibility to work a full retail schedule including evenings, weekends, and holidays
• Ability to manage multiple priorities and lead a team effectively
• Familiarity with luxury retail operations and customer service standards

Skills

Experience

Minimum 5 years of progressive retail experience, with at least 2 years in a supervisory or management role. Demonstrated success in building and mentoring high-performing sales teams, driving sales performance, and maintaining exceptional client experiences in a luxury retail environment.

Education

High school diploma or equivalent required; retail management certification or post-secondary retail/business education preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 28 to USD 32 per hour.

Benefits

Medical, dental, and vision insurance; short and long-term disability coverage; paid time off programs; holiday pay; employee discount and perks; 401(k) retirement plan with employer contribution; bonus structure.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.