Loewe Team Lead, Retail

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Support the Store Director with managing the client advisor team on the sales floor, leading with a client-first mindset aligned with LOEWE's commercial objectives
• Build consensus among the sales team through strong mentorship and coaching to ensure sales targets are exceeded
• Deliver best-in-class client experience by identifying opportunities to elevate standards and maximizing company tools, setting the example for the client advisor team
• Support the Store Director in executing local and regional CRM activations to drive client retention and loyalty
• Achieve sales goals by managing individual client advisor performance through in-the-moment coaching and monthly performance reviews
• Monitor competitor and market trends, providing timely and quantified feedback to regional commercial and merchandising teams
• Maximize business tools and reporting systems including NPS, Power BI, and My LOEWE to elevate store performance
• Manage store controllable expenses including oversight of payroll, overtime, and temporary staffing in partnership with the Store Director
• Ensure compliance with all company policies and procedures including inventory management, loss prevention, quality control, IT, and health and safety
• Support health and safety compliance in line with company policies and local legislation
• Manage vendor and supplier relationships, identifying opportunities to improve service and reduce expenditure
• Partner with the Store Director to develop strategies improving operational efficiencies through bi-annual inventories and audits
• Support interviewing and onboarding of new team members
• Deputize the Store Director's responsibilities in their absence
• Collaborate with the regional training manager to ensure completion and utilization of company leadership programs
• Actively participate in all 360 business reviews, store visits, and new hire onboarding

Qualifications

• Minimum 2–3 years of team management experience in a similar retail or luxury retail environment
• Demonstrated ability to drive sales through strategic business decisions
• Excellent communication skills and ability to multitask effectively
• Proven track record of building and coaching high-performing teams
• Strong understanding of CRM principles and customer retention strategies
• Proficiency with retail management tools and analytics platforms

Skills

Experience

Minimum 2–3 years of team management experience in a similar role, with demonstrated success in driving sales through strategic business decisions and managing retail teams in a customer-centric environment.

Education

High school diploma or equivalent; bachelor's degree in business, retail management, or related field preferred.

Workplace

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.