Loewe Team Lead, Retail Operations
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 2, 2026
About Loewe
Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.
LOEWE Team Lead position in Chicago, IL. Lead retail sales team, manage operations, and drive client experience for the luxury leather goods maison.
Role & Responsibilities
- Support the Store Director in managing the client advisor team on the sales floor, leading with a client-first mindset aligned with LOEWE's commercial objectives
- Demonstrate consensus-building among the sales team through strong mentorship and coaching to ensure sales goals are exceeded
- Deliver best-in-class client experiences by identifying opportunities to continually elevate service standards and maximizing company CRM tools
- Support the Store Director in executing local and regional CRM activations to build client retention
- Achieve sales targets by managing individual client advisor performance through in-the-moment coaching and monthly performance reviews
- Monitor competitor and market trends, partnering with regional commercial and merchandising teams to provide quantified feedback for strategic decisions
- Participate actively in 360 business reviews and store visits, maximizing business tools including NPS, Power BI, and My LOEWE
- Complete required sales reporting and weekly highlights with timely, quantified feedback
- Partner with the Store Director to manage controllable store expenses, including oversight of payroll, overtime, and temporary staffing
- Support the Store Director in ensuring compliance with all company policies and procedures covering inventory management, loss prevention, quality control, IT, and health and safety
- Manage health and safety compliance in accordance with company policies and local legislation
- Manage vendor and supplier relationships, identifying opportunities to improve service quality and reduce expenditure
- Partner with the Store Director to develop strategies for operational efficiency improvements using bi-annual inventories and audits
- Inspire strong performance by modeling LOEWE values and supporting an enthusiastic, energetic store environment
- Develop internal talent in partnership with the Store Director, actively participating in the annual review process and building individual talent development plans
- Participate in new hire onboarding and recruitment interviews
- Deputize Store Director responsibilities during their absence
- Work closely with the regional training manager to ensure completion and utilization of all company leadership programs
- Maximize business tools to support team education and training, including LOEWE Learning, Loop, and Talent Connect
Qualifications
- Minimum 2–3 years of team management experience in a similar retail or luxury retail environment
- Proven track record of driving sales through strategic business decisions
- Strong mentorship and coaching capabilities with demonstrated ability to elevate team performance
- Excellent communication and multitasking skills
- Ability to prioritize daily tasks and maintain focus on core business objectives
- Willingness to work a flexible schedule to accommodate business demands
Skills
Experience
Minimum 2–3 years of managing a team in a similar role within luxury or premium retail. Demonstrated experience driving sales through strategic business decisions and client-focused leadership.
Education
No specific education requirement stated; relevant experience in retail management may substitute for formal qualifications.
Workplace
This position is based in Chicago, Illinois, USA.
Culture
Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loewe, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Sales Floor Leader», «Store Operations Lead», «Client Advisor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.