Loewe Team Lead

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Support the Store Director with managing the client advisor team on the sales floor, leading with a client-first mindset to support LOEWE's commercial goals
• Achieve sales goals by managing individual client advisor performance—providing in-the-moment coaching and monthly performance reviews
• Deliver a best-in-class client experience, identifying opportunities to continually elevate standards and maximizing company tools while setting an example for the client advisor team
• Support the Store Director to deliver local and regional CRM activations and build client retention
• Remain constantly aware of competitor and market trends, partnering with regional commercial and merchandising teams to provide timely, quantified feedback
• Be an active participant in all 360 business reviews and store visits; complete required sales reporting including weekly highlights
• Support the Store Director to ensure compliance with all company policies and procedures, including inventory management, loss prevention, QC, IT, and health and safety
• Manage Health and Safety compliance for the store in line with company policies, procedures, and local legislation
• Manage all vendors and local suppliers, identifying opportunities to improve service and reduce expenditure
• Partner with the Store Director to set strategies to improve operational efficiencies using bi-annual inventories and audits to inform opportunities
• Work in partnership with the Store Director to manage the store's controllable P&L, with ownership of repairs, packaging, and inventory
• Work in close partnership with the Store Director to manage the store's controllable expenses, including payroll, overtime, and temporary staffing
• Inspire great performance by modeling LOEWE values and seeking to develop internal talent
• Actively participate in the annual review process, sharing insights and building individual talent development plans
• Deputize the Store Director's responsibilities in their absence
• Support the regional training manager to ensure completion and full utilization of all company leadership development programs

Qualifications

• Minimum 2–3 years of team management experience in a similar retail or luxury retail role
• Proven experience driving sales through strategic business decisions
• Excellent communication skills and ability to handle multiple tasks simultaneously
• Demonstrated ability to build consensus among sales teams with strong mentorship and coaching capabilities
• Experience with business analytics tools such as Power BI and CRM systems
• Knowledge of inventory management, loss prevention, and operational compliance

Skills

Experience

Minimum 2–3 years of managing a team in a similar retail or luxury retail role, with demonstrated success driving sales through strategic business decisions and managing store operations. Experience with client-facing retail environments, CRM systems, and operational compliance is essential.

Education

High school diploma or equivalent; bachelor's degree in business, retail management, or a related field is preferred.

Workplace

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.