Loewe Store Manager

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

The Store Manager leads the Loewe boutique at Roma Rinascente Tritone, developing the team, elevating client experience and driving commercial performance while overseeing store operations. This is a permanent, full-time, on-site position in Rome.

Role & Responsibilities

• Coach and develop team members through regular feedback, identifying strengths and development opportunities and partnering with relevant departments on individual development plans.
• Identify, recruit and develop talent, ensuring succession plans are in place.
• Manage and inspire the team to drive business and create innovative solutions within an encouraging, empowering and motivating environment.
• Organize team schedules and shop-floor coverage to meet changing business needs.
• Support new joiners and ensure completion of their onboarding for a positive integration into the company.
• Communicate company messages and information during morning briefings, training sessions and one-to-one meetings.
• Lead by example in connecting with clients and coach the team on the selling ceremony in the moment.
• Manage client flow through forward planning and responsive organization, ensuring each client receives the appropriate service and is acknowledged and attended to.
• Build a client-centric mindset focused on consistently exceeding client expectations.
• Develop the client database by optimizing data quality and quantity.
• Train and develop the team to build confidence in after-sales knowledge.
• Grow store sales by identifying opportunities and maximizing potential.
• Develop and implement relevant, tangible action plans aligned with company needs and expectations.
• Drive category development in the store, collaborating with relevant functions to maximize each category's potential.
• Build, grow and develop a loyal client base using available tools and opportunities.
• Promote the brand by networking and representing it at local activities to build awareness.
• Connect with internal and external market peers to create an effective collaborative network.
• Understand the competitive landscape and market trends, continually building market knowledge and awareness.
• Proactively share market insights and opportunities with business stakeholders.
• Monitor business performance, results and audits, and develop actions as needed.
• Maintain a thorough understanding of policies, standards and procedures, ensuring they are communicated and implemented.
• Ensure flawless implementation and adoption of Retail tools and assets for front-of-house and back-of-house client and user experience.
• Maintain inventory and ensure its accurate management.
• Harmonize store processes and procedures to deliver a best-in-class client experience, ensuring compliance with Health & Safety requirements, maintenance of store facilities, adherence to Grooming Guidelines, and effective collaboration between front- and back-of-house teams and activities.
• Undertake additional duties and management responsibilities as required.

Qualifications

• Proven experience in a similar environment leading diverse teams to success.
• Effective communication and interpersonal skills, with the ability to value and amplify diversity.
• Empathetic and curious leadership, with the ability to listen and understand.
• Strong, demonstrable commercial acumen.
• Ability to be agile, creative and commercial in developing solutions.
• Passion for and knowledge of the product and industry.
• Client-centric mindset and passion for exceeding expectations.
• Committed team player, able and willing to collaborate with various stakeholders.
• Deep interest in fashion, art and culture.
• Fluent in English and Italian.

Skills

Experience

Minimum 5 years

Workplace

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.