Loewe Store Manager

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Coach and develop the team through regular feedback, identify strengths and development opportunities, and work with relevant departments to create individual development plans.
• Identify, recruit, and develop talent, ensuring succession plans are in place.
• Lead and inspire the team to drive the business and develop innovative solutions, fostering an encouraging, empowering, positive, and motivating environment.
• Organize team schedules and shop-floor coverage to meet changing business needs.
• Support and guide new team members, ensuring completion of onboarding and a positive integration into the company.
• Communicate company messages and information with passion during morning briefings, training, and one-to-one meetings.
• Lead by example in connecting with clients and coach the team on the selling ceremony in the moment.
• Manage client flow through forward planning and responsive organization, ensuring each client receives the appropriate level of service and none is left unattended or unacknowledged.
• Build a client-centric mindset focused on consistently exceeding client expectations.
• Develop the client database by optimizing data quality and quantity.
• Train and develop the team to build confidence in after-sales knowledge.
• Grow store sales by identifying opportunities and maximizing potential.
• Develop, define, and implement relevant, tangible action plans aligned with company needs and expectations.
• Drive category development in the store, collaborating with relevant functions to maximize each category’s potential.
• Build, grow, and develop a loyal client base using available tools and opportunities.
• Promote the brand by networking and representing it at local activities.
• Build an effective collaborative network with internal and external market peers.
• Understand the competitive landscape and market trends, continually expanding market knowledge and awareness.
• Proactively share market insights and opportunities with business stakeholders.
• Monitor business performance, results, and audits, and develop actions as needed.
• Maintain a thorough understanding of policies, standards, and procedures, ensuring they are communicated and implemented.
• Ensure flawless implementation and adoption of retail tools and assets for front- and back-of-house client and user experience.
• Maintain inventory and ensure inventory management and accuracy.
• Harmonize store processes and procedures to deliver a best-in-class client experience, including adherence to health and safety requirements, maintenance of store facilities, observance of grooming guidelines, and effective collaboration between front- and back-of-house teams and activities.

Qualifications

• Proven experience leading diverse teams to success in a similar environment.
• Effective communication and interpersonal skills, with the ability to value and amplify diversity.
• Empathy and curiosity, with the ability to listen and understand.
• Strong commercial acumen.
• Ability to be agile and creative in developing commercial solutions.
• Passion for and knowledge of the product and industry.
• Client-centric mindset and passion for exceeding expectations.
• Committed team player, able and willing to collaborate with various stakeholders.
• Deep interest in fashion, art, and culture.
• Fluent in English and German.

Skills

Experience

Minimum 10 years

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.