Loewe Store Manager

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Drive store results in line with the brand’s values and DNA, building loyalty among existing clients through a high-quality customer experience.
• Lead the team to meet business needs and spend 80% of working time on the sales floor.
• Drive business and maximize sales; monitor KPIs and sales results daily, set goals during morning briefings, and establish action plans to achieve monthly and annual targets while reinforcing sales techniques.
• Set team challenges to motivate employees to reach their targets.
• Provide Head Office with qualitative, proactive feedback on products and visual merchandising.
• Optimize the productivity of accountable P&L items, including temporary employees and alterations.
• Maintain visual merchandising guidelines and presentation standards; lead by example in presentation and grooming and ensure the team follows uniform and grooming policies.
• Model the Selling Ceremony and represent the brand at major city events, developing a local network as a Brand Ambassador.
• Monitor competitors, new retail openings and upcoming projects in the city; stay informed about major artistic events worldwide and economic conditions that may affect the business.
• Apply the Store Operation Manual and organize and monitor back-office activities, including stock and cash operations.
• Maintain store cleanliness, facilities and upkeep to an excellence standard.
• Prepare and monitor rolling and annual fiscal inventories.
• Report on activity with qualitative commentary, create action plans as needed, use key reports and operate company IT tools, including Retail Pro reports.
• Define recruitment needs, partner with HR to hire strong candidates, and proactively source talent from competitors, retail and hospitality backgrounds.
• Ensure new employees complete onboarding and assess their performance and integration during the trial period.
• Set and monitor clear daily and monthly performance targets, including sales, customer data capture and product knowledge.
• Build team spirit and an environment that encourages performance and initiative; recognize strong performance, address underperformance and provide ongoing feedback.
• Hold monthly one-to-one meetings and define development plans for each team member, following up during PCR meetings.
• Coach employees on the sales floor, coordinate additional development actions with HR and identify potential succession plans within the store.
• Communicate brand strategy, upcoming events and store openings, and company key figures to the team; share knowledge that develops the team’s general interest in art, events, restaurants and competitors.
• Prepare monthly schedules, follow up with HR on payroll and attendance, and define clear roles and expectations.
• Establish a partnership with the Assistant Manager and train them for a future Store Manager role.
• Develop accurate customer data collection and long-term client relationships through a qualitative customer experience.
• Train and empower the team to build customer loyalty, acquire new clients through personalized relationships, and reactivate dormant clients.
• Proactively propose events to develop business and the client database.

Skills

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.