Loewe Store Director

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Develop, train, and empower sales associates to achieve and exceed personal and category sales objectives while maintaining retail excellence standards
• Lead and coach the sales team through direct floor presence, mentoring, and performance management
• Manage clienteling strategies including client book utilization for new client acquisition and retention
• Achieve category and consignment percentage targets as defined by management
• Facilitate solutions to customer issues and complaints while ensuring the highest level of customer service
• Ensure compliance with all corporate policies, procedures, and brand guidelines
• Execute daily reporting and analysis as directed
• Oversee store visual merchandising standards in collaboration with the Visual Merchandising Manager
• Monitor sales performance and implement visual merchandising adjustments to drive revenue
• Provide mentoring and feedback to sales associates based on observations and facts
• Identify training needs and collaborate with Store Manager on associate recruitment and development
• Maintain shared responsibility for store P&L and inventory accuracy
• Monitor and maintain shrink rates within company standards through regular operational follow-up

Qualifications

• Minimum 5 years of store management experience in a luxury setting
• College degree or equivalent professional experience
• Proficient digital literacy
• Strong ability to empower others and build effective teams
• Strong oral and written communication skills
• Demonstrated service orientation and customer focus
• Ability to mediate and resolve customer concerns
• Experience in the Short Hills market strongly preferred
• Foreign languages considered advantageous

Skills

Experience

Minimum 5 years of store management experience within a luxury retail environment. Experience in the Short Hills market is strongly preferred.

Education

College degree or equivalent professional experience in retail management.

Workplace

Compensation

The base compensation for this position ranges from USD 100,000 to USD 130,000 per annum.

Benefits

Medical insurance, dental coverage, vision insurance, short and long-term disability, bonus structure, various paid time off programs, holiday pay, employee discount and perks, 401(k) retirement plan with employer contribution.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.