Loewe Senior Client Advisor

About Loewe

Founded in Madrid in 1846, Loewe is one of the world’s most distinguished luxury houses, celebrated for its Spanish heritage, exceptional leather craftsmanship, and contemporary creative vision. As an employer, the House offers a refined environment where artisanship, innovation, and cultural curiosity shape every discipline, from design and ateliers to retail, merchandising, and corporate functions. Loewe seeks individuals who combine precision with imagination, and who are inspired by beauty, materials, and meaningful human connection. With an international presence and the support of the LVMH group, Loewe provides opportunities for growth within a culture that values excellence, authenticity, collaboration, and respect for craft.

Role & Responsibilities

• Consistently achieve individual and team sales objectives while maintaining accountability for results and supporting colleagues in sales performance
• Deliver exceptional customer service by greeting, listening, assisting, and advising clients while exceeding their expectations
• Exemplify LOEWE's brand history and heritage through knowledgeable and engaging client interactions
• Utilize comprehensive product knowledge to highlight product categories and execute cross-selling and upselling strategies
• Develop meaningful relationships with diverse clientele by creating an engaging and welcoming environment
• Build and cultivate a personal client book, updating client information within company systems and leveraging available tools to develop existing relationships and recruit new clients
• Demonstrate advanced clienteling and sales leadership capabilities to foster long-term customer loyalty
• Collaborate as a committed team member in all store activities and objectives
• Actively participate in visual merchandising initiatives in accordance with LOEWE's design and display standards
• Maintain products and store spaces in an efficient, clean, secure, and organized manner throughout front and back of house areas
• Support inventory management activities and assist with ad hoc back-of-house operational tasks
• Adhere to company policies and procedures, including LOEWE's standards regarding grooming and professional conduct
• Mentor new team members and serve as a buddy to support onboarding and development initiatives

Qualifications

• Proven track record of driving and exceeding individual sales targets to become a top performer and key team contributor
• Minimum 3 years of relevant experience in a similar role within luxury leather goods and/or ready-to-wear retail
• Demonstrated deep interest in fashion, art, and culture
• Proven ability to work effectively within diverse and dynamic team environments
• Exceptional communication skills with sensitivity and finesse in building and maintaining client relationships
• Results-driven commercial mindset balanced with collaborative team player mentality
• Flexibility, adaptability, and collaborative approach to evolving work situations
• Advanced client engagement and relationship-building capabilities
• Ability to inspire, coach, and share knowledge to elevate team performance

Skills

Experience

Minimum 3 years of relevant experience in luxury retail, specifically within leather goods and/or ready-to-wear sectors, demonstrating proven success in a client advisory or senior sales role with consistent achievement of individual and team objectives.

Education

Not specified; standard retail or hospitality education or equivalent professional experience accepted.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 27 per hour.

Benefits

Medical insurance, dental coverage, vision insurance, short and long-term disability, paid time off programs, holiday pay, employee discount and perks, 401(k) retirement plan with employer contribution, and bonus structure.

Culture

Loewe fosters a refined, craft-led workplace culture where heritage, creativity, and innovation are deeply intertwined. As an employer, the house values artistic curiosity, meticulous attention to detail, and collaboration across disciplines, offering an environment where teams contribute to a contemporary vision of luxury rooted in Spanish savoir-faire.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.