Loewe Senior Client Advisor
About Loewe
LOEWE is a Spanish luxury house renowned for its exceptional leather craftsmanship and artisan-led approach to design. Under the creative direction of Jonathan Anderson and as part of the LVMH group, the Maison combines a deep heritage in fine leather goods with a contemporary, art-forward sensibility. LOEWE emphasizes meticulous craftsmanship, creative collaboration and a global retail presence that caters to discerning clients.
LOEWE seeks a Senior Client Advisor in Short Hills, NJ — full-time luxury retail role focused on clienteling, CRM and sales excellence.
Role & Responsibilities
- Consistently achieve and exceed monthly and annual sales targets and individual KPIs to drive store performance.
- Deliver highly personalized client service and long-term clienteling, leveraging deep product and brand knowledge of LOEWE’s heritage and collections.
- Manage and maintain an accurate client book and CRM records; use customer data to tailor outreach and generate repeat business.
- Promote and support store events through proactive client outreach (email, phone, handwritten notes) and timely follow-up on leads and sales.
- Contribute to and maintain LOEWE visual merchandising and image standards on the sales floor and in the stockroom.
- Support inventory control, shipping/receiving, alterations follow-up and general stockroom organization as required.
- Foster a collaborative team environment through open communication and by supporting colleagues in daily operations and client service.
- Handle client inquiries and resolve service issues promptly, ensuring a premium client experience at every touchpoint.
Qualifications
- Minimum three years of luxury fashion sales experience in a retail environment.
- Proven track record of exceeding individual and store sales targets and meeting KPI objectives.
- Exceptional verbal and written communication skills with strong organizational ability and follow-through.
- Comfortable managing multiple priorities in a fast-paced retail setting and adaptable to varied client needs.
- Willingness to work a flexible schedule including evenings, weekends and holidays; foreign language skills are a plus but not required.
Skills
Experience
Minimum three years of luxury fashion sales experience within a retail environment, with a demonstrable history of surpassing sales targets and building lasting client relationships.
Education
High school diploma or equivalent; further training or vocational study in fashion, retail or customer service is preferred.
Workplace
This position is based in Short Hills, New Jersey, USA, within easy reach of New York City.
Compensation
The base compensation for this position ranges from USD 25 to USD 28 per hour.
Benefits
Medical, dental and vision insurance; short- and long-term disability; various paid time off programs; holiday pay; bonus structure; 401(k) with employer contribution/automatic employee contribution; employee discount and other perks.
Culture
LOEWE’s culture blends traditional craftsmanship with contemporary creativity, encouraging close collaboration between retail teams and designers. The Maison values meticulous attention to detail, client-focused service and a supportive, inclusive workplace that nurtures professional growth within a global luxury network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Loewe, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Client Relations Advisor», «Luxury Sales Consultant», «VIP Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.