Loewe Senior Client Advisor

About Loewe

LOEWE is a leading Spanish luxury fashion maison renowned for its artisanal leather goods and contemporary approach to craft and design. Under the creative direction of Jonathan Anderson, the house blends fine craftsmanship with modern artistic influences. LOEWE operates within the LVMH group and maintains a global retail footprint focused on curated client experiences and cultural partnerships.

Role & Responsibilities

• Achieve and consistently exceed monthly and annual sales targets while contributing to overall store performance.
• Develop and maintain deep, personalised client relationships through proactive outreach, follow-up and an organised client book.
• Deliver exceptional, luxury-level customer service with expert product knowledge and storytelling about LOEWE’s heritage and collections.
• Use CRM tools to record accurate client data, segment customers and execute targeted clienteling and event communications.
• Support visual presentation and merchandising on the sales floor to LOEWE standards and assist in maintaining store image.
• Manage client-related issues end-to-end, including shipping, alterations and post-sale service, ensuring prompt resolution.
• Contribute to stockroom organisation, inventory control, shipping/receiving tasks and general store housekeeping as required.
• Collaborate closely with colleagues to foster a positive, communicative and team-oriented retail environment.

Qualifications

• Minimum five years of progressive luxury fashion retail sales experience, preferably in a comparable flagship or boutique environment.
• Proven track record of surpassing individual and store KPIs and cultivating high-value client relationships.
• Exceptional verbal and written communication skills with the ability to multi-task and manage follow-through.
• Highly organised, detail‑oriented, and adaptable to a fast-paced retail schedule including evenings, weekends and holidays.
• Team-oriented mindset with strong interpersonal skills; foreign language ability is an asset but not required.

Skills

Experience

Minimum 5 years of luxury fashion retail sales experience with a demonstrated history of exceeding sales targets and developing long-term client relationships.

Education

High school diploma or equivalent required; tertiary education in fashion, retail, business or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 28 per hour.

Benefits

Medical, dental and vision insurance; short- and long-term disability; bonus structure; paid time off and holiday pay; 401(k) with employer contribution; employee discount and other employee perks.

Culture

LOEWE combines a strong heritage of Spanish craftsmanship with a contemporary, art‑led creative vision. The brand environment emphasises collaboration, attention to artisanal detail and a commitment to exceptional client service within an international luxury retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.